Anna Williams
Newport,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and always willing to learn.
Overview
10
10
years of professional experience
Work History
DCO Clerk
Internal Revenue Service, IRS
Covington, Kentucky
02.2016 - 12.2018
- Entered tax account data into IRS systems and verified record accuracy.
- Processed taxpayer correspondence and routed cases within IRS document control.
- Filed and organized federal tax records for retrieval and retention.
- Reviewed incoming mail, stamped documents, and prepared case batches.
Manager
Check Into Cash
Newport, KY
08.2012 - 01.2016
- Managed branch operations for Check Into Cash, including cash handling and loan processing.
- Supervised customer service, check cashing, and installment loan transactions.
- Enforced compliance with lending policies and state regulations.
- Trained staff on sales, collections, and branch procedures.
- Resolved customer issues with clear communication and professional judgment.
- Reviewed loan applications and verified customer documentation.
Youth Coordinator
Newport housing Authority
Newport, KY
05.2009 - 07.2012
- Coordinated youth programs for Newport Housing Authority residents and families.
- Scheduled workshops, outings, and enrichment activities for community youth.
- Connected families with housing, education, and social service referrals.
- Communicated with parents, staff, and community partners on youth needs.
- Monitored youth engagement and followed Newport Housing Authority policies.
- Supported behavior guidance and conflict resolution during group activities.
Education
GED -
Newport Alternative
Newport, Ky 05-1996
Some College (No Degree) - Criminal Justice
Brown Mackie College
Fort Mitchell, KYSkills
- Data entry
- Document control
- Records management
- Mail management
- Case tracking
- Financial documentation
- Office administration
- Customer support
- Staff training
- Regulatory compliance
- Detail orientation
- Effective communication
Timeline
DCO Clerk
Internal Revenue Service, IRS
02.2016 - 12.2018
Manager
Check Into Cash
08.2012 - 01.2016
Youth Coordinator
Newport housing Authority
05.2009 - 07.2012
GED -
Newport Alternative
Some College (No Degree) - Criminal Justice
Brown Mackie College