Anna Wynter
Ozone Park,New York
Summary
Personal Information Performance-driven and knowledgeable Medical Secretary with a comprehensive background in providing support to medical staff,executing various administrative duties. Diligent detail-oriented very knowledgeable of all office functions, with a solid background of 10 years in the healthcare field. Excels at multi-tasking in a fast paced environment, completing projects within time and budget constraints. Superior telephone customer service and computer skills with proficiency in MS Word, Excel, Outlook and PowerPoint. Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
21
21
years of professional experience
Work History
Medical Secretary/ PSA
Murray Hill Medical Group/CareMount Medical/Optum
New York
02.2009 - Current
- Provided professional support and assistance to medical staff, scheduled and managed patient appointments, and organized files and records.
- Answered the phone, responded to emails, handled mail and assisted with patient care when needed.
- Reviewed and analyzed patients insurance information, processed prescription request, greeted patients, and worked closely with various medical professionals.
- Deliver effective customer service and administrative support in a busy medical group practice, handling a customer intake of 50+ patients daily.
- Answered multi-line phone, faxed requested documents, relayed messages to co- workers.
- Responded to patients inquiries on a timely basis with accuracy and efficiency.
- Rescheduled patients appointments as needed using NextGen system.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Receptionist
Advance Protection ADT Security
Queens, NY
09.2003 - 09.2006
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
Suny College
Queens, New York09.2007
Skills
- Database Administration
- HIPAA
- Customer Service
- People skills
- Microsoft Office
- Communication
- Leadership
- Active listening
- Problem resolution
- Collaboration
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Secretary/ PSA
Murray Hill Medical Group/CareMount Medical/Optum
02.2009 - Current
Receptionist
Advance Protection ADT Security
09.2003 - 09.2006
Suny College