Stephanie Hervey

Answered phone calls

Made upcoming appointments

Responded to fax box

Collected co-pays

• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Optometrist office with 4 providers.
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
• Interviewed patients to collect medical information and insurance details.
• Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
• Observed strict HIPAA guidelines at all times according to company policy.
• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
• Took messages from patients and promptly relayed to appropriate staff.
• Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
• Processed patient payments and scanned identification and insurance cards into Compulink
• Informed patients of financial responsibilities prior to rendering services.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Straightened up the waiting room so that it remained neat and organized.

• Disseminated information to correct department, individual or outside location.
• Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
• Verified record copies before handing each over to check for and remove unnecessary details.
• Pulled patient records and transferred information to appropriate parties.
• Set up patient charts and documented information in Nextgen.
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.

• Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
• Verified record copies before handing each over to check for and remove unnecessary details.
• Pulled patient records and transferred information to appropriate parties.
• Entered all Surgery Charges
• Set up patient charts and documented information in Nextgen.

• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
• Corresponded with clients through email, telephone or postal mail.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
• Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
• Oversaw inventory and office supply purchases.
• Trained new employees on multiple medical billing programs and data entry software.
• Verified and created claim Numbers by communicating with various insurance companies.
• Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
• Located, checked in and pulled medical records for appointments and incomplete patient charts., Greeted customers and visitors in-person and via telephone calls.
• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
• Corresponded with clients through email, telephone or postal mail.
• Verified and created claim Numbers by communicating with various insurance companies.
• Input customer data using Eclinical works and made immediate updates to reflect room changes.