Anna Yates
Kalamazoo,MI
Summary
Incoming school of business student seeking out employment that will provide the opportunity for skill development and establishing connections within my field of study. My personal attributes and previous work experience as a Head Referee helped develop strong customer service skills, leadership qualities, and decision-making capabilities. Also enhancing my communication skills, time management, and ability to work under pressure.
Overview
3
3
years of professional experience
Work History
Head Referee
Rebounderz Indoor Trampoline Arena
Jenison, MI
01.2022 - 08.2024
- Manage the daily schedule of employees on my team
- Delegate and complete closing tasks
- Perform front desk duties, including computer check-in, answering phone calls, and scheduling customer actives
- Resolve customer conflicts
- Conduct monthly inspections on equipment and structures
- Follow up with employees regarding performance issues and disciplinary action
- New employee training and orientation responsibilities
Education
High School Diploma -
Hudsonville High School
Hudsonville, MI05-2024
Skills
- Strong leadership
- Teamwork and cooperation
- Customer service skills
- Detailed oriented
- Decision-making skills
- Time management
- Reliable
- Unbiased judgement
Accomplishments
- Highest Honor Summa Cum Laude
- Excellence in English Writing Academic Award
- Excellence in Social Studies Award
- Western Michigan University Bronco Merit Scholarship
Timeline
Head Referee
Rebounderz Indoor Trampoline Arena
01.2022 - 08.2024
High School Diploma -
Hudsonville High School
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