Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Anna Yoder

League City,Texas

Summary

Dynamic professional with a proven track record at Broadway Dental of Pearland, excelling in patient care, treatment planning, and insurance verification. Recognized for reducing billing errors by 25% and enhancing patient relationships through effective communication and empathy. Skilled in electronic health record management and committed to optimizing clinic workflow.

Overview

5
5
years of professional experience

Work History

Lead RDA, Care Coordinator

Broadway Dental of Pearland
Pearland, TX
01.2023 - Current
  • Managed patient records and protected PHI by using electronic health record systems for complete accuracy.
  • Coordinated patient and doctor scheduling to optimize clinic workflow and minimize wait times.
  • Sanitized dental tools and equipment, organized treatment rooms, and restocked supplies for patient readiness.
  • Monitored inventory levels of dental supplies, reordering as necessary to maintain day-to-day operations.
  • Worked alongside dentists to create personalized treatment plans, accurately detailing insurance coverage, and ensuring that patients understood their financial responsibilities.
  • Reduced billing errors by 25% by consistently utilizing insurance portals and websites to verify patient eligibility, and maintain up-to-date benefit information.
  • Scheduled and published posts using social media management tools.
  • Created content calendars for the dental office to ensure timely delivery of posts, campaigns, and promotions on various social media platforms.

Lead Barista

Black Rock Coffee Bar
Pearland, TX
06.2020 - 10.2023
  • Maintained organized workspace to enhance productivity and ensure safety.
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
  • Promoted welcoming atmosphere by greeting customers warmly and addressing needs promptly.
  • Assisted in inventory management, ensuring sufficient stock levels while minimizing waste.
  • Participated in regular staff meetings to provide feedback and discuss company updates.

Education

High School Diploma -

Mcminnville High School
Mcminnville, OR

Registered Dental Assistant License -

Texas Academy of General Dentistry
TX

Skills

  • Attention to Detail
  • Appointment Scheduling
  • Complex Problem-Solving
  • Customer Relationship Management
  • Effective Communication
  • Electronic Health Record Management
  • Empathy and Compassion
  • Emotional Intelligence
  • HIPAA Compliance
  • Insurance Verification
  • Inventory Management
  • Patient Education
  • Patient Treatment Planning
  • Payment Collection
  • Relationship Building
  • Social Media Management
  • Time Management

References

References available upon request.

Timeline

Lead RDA, Care Coordinator

Broadway Dental of Pearland
01.2023 - Current

Lead Barista

Black Rock Coffee Bar
06.2020 - 10.2023

High School Diploma -

Mcminnville High School

Registered Dental Assistant License -

Texas Academy of General Dentistry

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