Anna Young

• Verified patient identification and appointment information during check-in.
• Collected and documented medication lists and patient histories.
• Obtained and recorded vital signs.
• Documented patient information using Google Docs.

• Assisted patients with insurance verification and billing inquiries to ensure smooth processing of claims.
• Coordinated patient scheduling for multiple providers, optimizing office workflow and minimizing appointment overlaps.
• Managed medical record organization, ensuring accuracy in filing and retrieval of patient information.
• Facilitated communication between patients and healthcare providers, enhancing patient satisfaction and care continuity.
• Conducted appointment reminders via phone and email, reducing no-show rates and improving clinic efficiency.
• Performed clinical support tasks, including preparing examination rooms and assisting with basic patient assessments.

Graphic Design Intern / Production Associate

• Began as a production intern and advanced by mastering equipment, workflows, and quality standards.
• Operated, maintained, and troubleshot a UV Logojet printer; developed a preventative maintenance plan adopted by staff.
• Produced high-volume, last-minute orders efficiently while consistently staying ahead of schedule.
• Operated diamond engraving equipment, developing strategies to engrave objects of varying shapes and materials with minimal errors.
• Managed sublimation printing across multiple materials, ensuring consistent, high-quality results.
• Balanced and managed three production stations simultaneously while meeting tight deadlines.
• Assisted the art department by preparing and setting up print-ready art files.

Lead Graphic Designer

• Promoted to Lead Graphic Designer based on technical expertise, efficiency, and leadership.
• Managed and prioritized design and production orders to maintain on-time delivery.
• Recreated and vectorized customer artwork for laser engraving and UV printing.
• Measured physical objects to ensure accurate custom engraving and printing layouts.
• Designed original artwork based on customer sketches and concepts.
• Created wood Colorcrests and tribute pieces using multi-layered 3D designs for laser engraving.
• Designed challenge coin molds, selected PMS colors, and prepared files for enamel fills.
• Developed and implemented an organized file-management system for vectorized artwork.
• Communicated with customers via email and in person to confirm artwork accuracy and satisfaction.
• Trained new hires in both the art department and production processes.
• Assisted with customer service tasks, including answering phones.