Anna Zapata
Medical records clerk
Edinburg,TX
Summary
Professional and prepared healthcare documentation specialist with comprehensive experience in managing patient records. Strong focus on team collaboration and delivering accurate, organized medical documentation. Highly adaptable, ensuring compliance with regulatory standards and maintaining confidentiality. Reliable and responsive to evolving needs of healthcare environment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Medical Records Clerk
Advanced radiology associates
2616 Cornerstone Blvd
03.2024 - Current
- Managed patient records to ensure compliance with healthcare regulations and standards.
- Organized and maintained electronic medical records using specialized software systems.
- Processed patient information requests efficiently while adhering to confidentiality protocols.
- Assisted in training new staff on medical record management procedures and best practices.
Customer Service Representative
Act Technologies
606 Morgan Blvd Harlingen TX 78550
06.2023 - 03.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Store Manager
Family Dollar
3110 E FM 2812 Edinburg TX, 78542
08.2019 - 06.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
No Degree - Radiographic Technology
South Texas College
Mcallen, TX 01.2023 - 06.2028
High School Diploma -
Johnny G Economedes High School
Edinburg, TX06.2019
Skills
- Google Docs
- Strategic Planning
- Order Supplies
- Sales Expertise
- Microsoft Excel
- Staff Supervision
- Sales Strategies
- Sales and Marketing
- Employee Scheduling
- Time Management
- Customer Service
- Microsoft Internet Explorer
- Active Listening
- Customer Relations
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Records Clerk
Advanced radiology associates
03.2024 - Current
Customer Service Representative
Act Technologies
06.2023 - 03.2024
No Degree - Radiographic Technology
South Texas College
01.2023 - 06.2028
Assistant Store Manager
Family Dollar
08.2019 - 06.2023
High School Diploma -
Johnny G Economedes High School