Anna Zurenko
Memphis,TN
Summary
Accomplished Department Manager and Personal Shopper at Walmart, adept in customer service and planning. Excelled in enhancing efficiency, achieving high satisfaction ratings, and fostering team collaboration. Demonstrated professionalism and attention to detail, significantly contributing to operational excellence and customer relationship building.
Overview
12
12
years of professional experience
Work History
Personal Shopper
Walmart
07.2019 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Achieved or exceeded company-defined metrics
- Skilled at working independently and collaboratively in a team environment.
Department Manager
Walmart
04.2013 - 07.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
North Mecklenburg
Huntersville, NC06-2005
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Relationship Building
- Documentation And Reporting
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Active Listening
- Reliability
- Professionalism
Timeline
Personal Shopper
Walmart
07.2019 - Current
Department Manager
Walmart
04.2013 - 07.2019
High School Diploma -
North Mecklenburg