Annabel Clark
Hernshaw,WV
Summary
Knowledgeable patient coordinator offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Gentle Dental
Concord, New Hampshire
09.2024 - 11.2024
- Coordinated patient appointments and managed scheduling with healthcare providers.
- Assisted patients with registration and intake processes for efficient service.
- Communicated with patients regarding treatment options and follow-up care instructions.
- Collaborated with medical staff to ensure seamless patient care transitions.
- Educated patients about insurance benefits and payment options available.
- Supported administrative tasks, including filing and organizing patient documentation.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Processed patient intake information and updated medical records prior to treatment.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Provided emotional support and counseling to patients during difficult times.
- Received and routed care team messages and documents to appropriate staff.
- Compiled and maintained medical charts and reports in complex digital databases.
Patient Care Coordinator
New Hampshire State Hospital
02.2024 - 08.2024
- Coordinated patient appointments and managed scheduling with healthcare providers.
- Documented client interactions and care updates in electronic health records accurately.
- Conducted outreach to community organizations to enhance service accessibility for clients.
- Maintained accurate records of all patient interactions using electronic medical record systems.
- Collaborated with multidisciplinary team members including psychiatrists, psychologists, social workers, nurses to ensure comprehensive care for each client served.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Prepared and maintained required treatment records and reports.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
Patient Care Coordinator/Crew Trainer
Aspen Dental
Concord, NH
01.2024 - 08.2024
- Coordinated patient appointments and managed scheduling effectively.
- Managed patient records using electronic health record (EHR) systems.
- Communicated with dental teams to ensure efficient patient flow.
- Educated patients on treatment plans and post-care instructions.
- Handled incoming calls and addressed patient concerns promptly.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Demonstrated flexibility during changes to patient care practice.
- Trained new crew members on operational procedures and safety protocols.
- Assisted in maintaining a clean and organized work environment for efficiency.
- Collaborated with team leads to ensure smooth daily operations and workflow.
- Instructed new team members on correct procedures for operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Provided constructive feedback and one-on-one coaching to employees.
- Assisted in hiring crew members to expedite on-boarding process.
- Acted as a liaison between crew members and management, facilitating open communication.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Bank Teller II
Citizens Bank
Concord, New Hampshire
07.2022 - 08.2023
- Processed customer transactions efficiently and accurately at a busy bank branch.
- Assisted customers with account inquiries and provided product information.
- Maintained cash drawer, ensuring accuracy during daily reconciliations.
- Collaborated with team members to improve customer service strategies.
- Educated customers about banking services and promoted new products.
- Handled customer complaints with professionalism and empathy.
- Followed security protocols to safeguard sensitive financial information.
- Managed appointment scheduling for financial advisors and loan officers.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Provided assistance to other tellers during peak business hours as needed.
- Reconciled cash and checks against computer records at end of shift.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
- Liaised between bank branches regarding best practices and operations.
Education
Some College (No Degree) - Social Work
Holyoke Community College
Holyoke, MASkills
- Electronic health records
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Customer relationship management
- Documentation accuracy
- Effective communication
- Problem solving
- Conflict resolution
- Emotional support
- Team leadership
- Training and development
- Organizational standards
- Customer service
- Attention to detail
- Filing and recordkeeping
- Patient records management
- Patient care coordination
- Patient safety
- New hire training
- Payment collection
- Patient education
- Patient assessment
- Critical thinking skills
- Verbal and written communication
- Organizational skills
- Medical data collection
- Multitasking
- Patient satisfaction
Timeline
Patient Care Coordinator
Gentle Dental
09.2024 - 11.2024
Patient Care Coordinator
New Hampshire State Hospital
02.2024 - 08.2024
Patient Care Coordinator/Crew Trainer
Aspen Dental
01.2024 - 08.2024
Bank Teller II
Citizens Bank
07.2022 - 08.2023
Some College (No Degree) - Social Work
Holyoke Community College