Annabel Peters
Duluth,MN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Clinic Registrar
Aspirus St. Luke's
02.2025 - Current
- Well versed in Epic as the department Super User.
- Performs complex, diverse, and confidential administrative support duties and general office duties for respective 8 departments.
- Functions as Business Office patient resource and coordinates Clinic referrals as needed.
- Works collaboratively with patients and families, physicians, nurses, management, and support staff to promote efficient and empathic care in a cost effective manner.
- Knowledge of computerized office applications.
- Knowledge of customer relations principles.
- Ability to prioritize and complete tasks in a timely manner.
- Ability to demonstrate empathic, respectful and positive customer relations behaviors, both on the telephone and in person and to present a professional image.
- Ability to understand and follow oral and written instructions, work independently, demonstrate good judgment, and respond in a pleasant manner to patients and staff.
- Schedule appointments in various departments.
- Prepare daily reports
- Prepare meeting minutes
- Adaptable and proficient in learning new concepts quickly and efficiently.
MERCHANDISER
American Greetings
08.2023 - 05.2024
- Optimized product displays, driving sales growth and enhancing brand visibility. Implemented efficient restocking strategies, reducing out-of-stock instances.
- Meticulously maintained store aesthetics, ensuring accurate product placement and pricing. Conducted regular inventory checks to maintain stock accuracy.
- Partnered with store managers to execute promotional campaigns. Coordinated with team members to streamline merchandising processes and improve efficiency.
- Proposed creative display ideas, leading to increased customer engagement. Adapted merchandising strategies to align with seasonal trends and local preferences.
- Streamlined restocking processes, minimizing out-of-stock incidents and enhancing overall product availability for customers.
- Synergized with store managers to execute impactful promotional campaigns, amplifying brand visibility and customer reach.
CUSTOMER SERVICE REPRESENTATIVE
TTEC
05.2020 - 11.2022
- Managed high-volume customer inquiries, resolving complex issues efficiently. Improved customer satisfaction ratings and reduced average call handling time.
- Worked seamlessly with cross-functional teams to address customer concerns. Contributed to developing best practices for handling challenging customer interactions.
- Meticulously documented customer interactions, ensuring accurate information for follow-ups. Maintained consistently high quality scores in call audits.
- Answer incoming calls, completes follow-up and referral work queues, and ticket scheduling.
- Streamlined customer inquiry process, significantly reducing average call handling time while maintaining high satisfaction ratings.
- Partnered with cross-functional teams to address complex customer concerns, contributing to best practices for challenging interactions.
- Handles incoming calls, follow-up and referral work queues, ticket scheduling.
- Proficiently and accurately enters data into the permanent electronic record while talking with customers.
Education
UNDERGRADUATE STUDIES -
The University of Texas At El Paso
El Paso, TXDIPLOMA -
Bel Air High School
El Paso, TXSkills
- Proficient in computer software and applications
- Records management
- Multi-tasking
- Interdepartmental collaboration
- Maintaining documents
- Report generation
- Medical documentation
- Regulatory compliance
- Verification and eligibility
- Patient scheduling
- Electronic health records
LANGUAGES
English (Native), Spanish (Proficient).
Timeline
Clinic Registrar
Aspirus St. Luke's
02.2025 - Current
MERCHANDISER
American Greetings
08.2023 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
TTEC
05.2020 - 11.2022
UNDERGRADUATE STUDIES -
The University of Texas At El Paso
DIPLOMA -
Bel Air High School