Annabel Tilander
Des Moines
Summary
Incredibly hardworking, ambitious and charismatic individual with a keen sense of detail. Is dependable and punctual with an inspiring and infectious optimistic attitude. Excellent written and oral communication skills that foster better understanding and productive relationships. Dedicated and willing to learn new skills to better adapt to changing situations as well as focused on creating a better future for the world around.
Overview
6
6
years of professional experience
Work History
Barista Shift Lead
Dunkin Donuts
06.2023 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Packer
Amazon
01.2020 - 04.2023
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
- Utilized adhesive labels and other materials to package items.
- Assembled boxes, cartons and containers to package items.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Cashier Team Leader
Kmart
06.2017 - 12.2019
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Human Services
Rainy River Community College
International Falls, MN06.2022
High School Diploma -
International Falls Highschool
International Falls06.2019
Skills
- Sales Expertise
- POS Systems Operations
- Incredible Verbal and Written Communication
- Driving and Transportation
- Analytical Approach
- Active Learning
- Critical Thinking
Timeline
Barista Shift Lead
Dunkin Donuts
06.2023 - Current
Packer
Amazon
01.2020 - 04.2023
Cashier Team Leader
Kmart
06.2017 - 12.2019
Associate of Arts - Human Services
Rainy River Community College
High School Diploma -
International Falls Highschool