Annabella Martin
E-commerce Fulfillment Specialist
Brighton,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always ready to try new things and use creativity to offer new ways of thinking to others.
Overview
6
6
years of professional experience
Work History
E-Commerce Fulfillment Specialist
Nexus Brand / Eternal Ink
08.2023 - Current
- Improved overall workflow efficiency by identifying opportunities for automation or reorganization within order fulfillment process.
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Assisted in inventory management processes, contributing to accurate stock levels and reducing shortages.
- Collaborated with team members to achieve high levels of accuracy in order fulfillment, minimizing returns due to errors.
Bartender
Novella's Pizza
9 2022 - 08.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Novella's Pizza
08.2022 - 08.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Kitchen Shift Leader
Novella's Pizza
02.2020 - 08.2022
- Lead kitchen staff through day to day business
- Oversaw customer complaints and addressed the problems at hand directly
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Server Assistant
Walnut Creek Country Club
06.2018 - 03.2020
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
Education
No Degree - General Studies
Oakland Community College
Farmington HillsHigh School Diploma -
South Lyon High School
South Lyon, MI06.2020
Skills
Leadership
Fast Learner
Problem Solving
Communication
Creative
Customer Service
Accomplishments
Honor Roll (September 2016 - June 2020)
Timeline
E-Commerce Fulfillment Specialist
Nexus Brand / Eternal Ink
08.2023 - Current
Server
Novella's Pizza
08.2022 - 08.2023
Kitchen Shift Leader
Novella's Pizza
02.2020 - 08.2022
Server Assistant
Walnut Creek Country Club
06.2018 - 03.2020
Bartender
Novella's Pizza
9 2022 - 08.2023
No Degree - General Studies
Oakland Community College
High School Diploma -
South Lyon High School
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