Anna Bella Nimeisa
San Pablo,CA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
San Francisco, California
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Delta Air Lines, Inc
San Francisco
08.2019 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Some College (No Degree) - Computer Science
College of Micronesia
Weno, Chuuk Skills
- Inbound and Outbound Calling
- Information Security
- Report Generation
- Paperwork Processing
Timeline
Customer Service Representative
Hertz Car Rental
05.2024 - Current
Customer Service Representative
Delta Air Lines, Inc
08.2019 - 03.2024
Some College (No Degree) - Computer Science
College of Micronesia