Summary
Overview
Work History
Education
Skills
Timeline
Server

Annabella Rodzos

Toledo,OH

Summary

Dedicated and charismatic Guest Service Advocate with nearly seven years of experience in customer service, delivering exceptional support and creating positive guest experiences. A natural people person with strong communication skills, I excel at building relationships, problem-solving, and adapting to diverse environments. Highly detail-oriented and organized, I thrive in fast-paced settings while maintaining a clean, professional workspace. My strong personality allows me to take initiative, yet I am adaptable and work well with teams to achieve company goals. Additionally, with over two years of service experience, I bring discipline, reliability, and a commitment to excellence in all that I do.

Overview

7
7
years of professional experience

Work History

Service Advocate

Target
08.2018 - Current
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Skillfully trained in various departments of the store to assist where I am needed. As well as experience in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Answering the phone promptly to help guide people through technology issues with the use of the app, to help vendors find their entrance, and seamlessly transfer to the proper department through coworker communication.
  • Ensuring people are getting to their breaks on time to keep up morale, and covering wherever needed.

Server

Chili's Bar and Grill
07.2021 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

First Watch Daytime Cafe
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Science - Business Administration And Management

Owens Community College
Perrysburg, OH
05-2027

High School Diploma -

Perrysburg High School
Perrysburg, OH
05-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Problem Solving
  • Meticulous and Attentive
  • Adaptive Team Player
  • Effective Leadership
  • Clear communication
  • Detail-oriented

Timeline

Server

First Watch Daytime Cafe
11.2023 - Current

Server

Chili's Bar and Grill
07.2021 - 01.2022

Service Advocate

Target
08.2018 - Current

Bachelor of Science - Business Administration And Management

Owens Community College

High School Diploma -

Perrysburg High School

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Annabella Rodzos