Annabelle Badalpour
Chicago,IL
Summary
In the heart of every successful customer relationship management strategy lies the ability to build genuine, trust-based relationships. This is where I thrive. I understand that customers want to feel heard, valued, and understood—not simply sold to. Whether it's a quick follow-up or a thoughtful check-in, I prioritize their experience at every point of a sales cycle or contract term period. Languages: Assyrian, Persian, and Spanish
Overview
15
15
years of professional experience
Work History
Growth Manager/Sales Executive
AVIA Health Innovation
Chicago, IL
06.2025 - 06.2026
- Negotiated multi-year contracts with strategic partners, adding dozens of new clients within the first fiscal year.
- Outperformed monthly sales and revenue targets by proactively identifying new pipeline opportunities and delivering high-value solutions to key stakeholders.
- Cultivated relationships with corporate partners to secure annual summit sponsorships; designed tailored packages that maximized sponsor visibility and ROI.
- Partnered on cross-functional initiatives to enhance the healthcare online marketplace, successfully upgrading platform functionalities and boosting customer satisfaction scores.
- Built and maintained strong key-account relationships, driving customer retention rates to above 70%.
- Managed renewals of 100+ accounts.
Sr. Customer Success Manager
Digital Diagnostics
Chicago, IL
02.2022 - 06.2025
- Medical Device AI technical implementation in Hospital Systems.
- Led CS team in expansion and upselling deals within the existing portfolio.
- Led customers through onboarding and product setup to foster successful adoption and usage.
- Played an instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established strong relationships with key customers including C-Suite level sponsors, resulting in increased customer loyalty.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Client Account Manager
Advocate Aurora Health
Chicago, IL
01.2015 - 01.2022
- Managed a team of health specialists and registered dietitians.
- Managed over 20 corporate health and wellness accounts including clients with multiple locations nationwide.
- Created custom health and wellness programs utilizing multiple platforms for tracking and improving health and wellness within an employer's population.
- Presented strategic, data-driven recommendations for improvement including ROI.
- Formulated strategic concepts into business processes to deliver solutions to achieve client goals.
- Presented dashboards on health care spends, cost trends, and top conditions through a predictive modeling system involving health claims.
Wellness Director
TCA Holdings
Glenview, IL
07.2011 - 08.2014
- Managed a team of 5 health professionals.
- Met or exceeded monthly revenue goals.
- Created wellness programs for employee populations based on prevalent diseases and health conditions.
- Collaborated with health and wellness professionals to create and execute events, seminars, and workshops on various topics.
Education
Bachelor of Science - Health and Business Management
Trinity International University
Deerfield, IL05-2011
Skills
- B2B Strategic Sales Person
- 10 years of SaaS Sales
- AI Medical Device and Sales
- Team Management
- CRM Experience
- PowerBi Proficiency
- Salesforce Proficiency
- Upselling Strategies
- Conversion rate optimization
- Partnerships development
- Excellent communication
Languages
Persian
Native or Bilingual
Spanish
Professional Working
Arabic
Elementary
Timeline
Growth Manager/Sales Executive
AVIA Health Innovation
06.2025 - 06.2026
Sr. Customer Success Manager
Digital Diagnostics
02.2022 - 06.2025
Client Account Manager
Advocate Aurora Health
01.2015 - 01.2022
Wellness Director
TCA Holdings
07.2011 - 08.2014
Bachelor of Science - Health and Business Management
Trinity International University