Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Extensive experience working internationally and with individuals of all backgrounds.
Overview
8
8
years of professional experience
Work History
Senior Project Manager
Power Home Remodeling
02.2023 - Current
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Maintained schedules to meet key milestones at every project phase.
Directed changes to project scope and implemented appropriate change management processes to keep project on track.
Communicated project plans and progress to key stakeholders and project contributors.
Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Inside Sales Representative
Power Home Remodeling
11.2022 - 02.2023
Mine and manage Power's internal customer database
Utilize linear-selling techniques to create and sustain the interest of potential and previous customers
Ongoing leadership and sales hands-on training.
Answered customers' questions regarding products, prices, and availability.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Lead Teacher & Arts Coordinator for Grades 1 & 2
Hangzhou Wickham International School (IB Certified)
08.2019 - 08.2021
Assess progress and set team objectives - consistently outperformed other grades in achievement indicators
Teach English and coordinate the curriculum and planning of grades one and two
Plan and implement orientation for new faculty
Identify areas of improvement and implement change.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Coordinator of Primary School and Lead Teacher
Wuhan Optics Valley Foreign Language School
08.2017 - 07.2019
Leader of approximately 20 teachers in implementing English, Math, and Science curriculum to achieve learning outcomes for a school of approximately 450 students
Took part in the hiring process for new faculty and planned an in-depth training and orientation course
Responsible for the training and quality assurance of all foreign teachers to meet international teaching standards.
Coordinator of Summer Camp Programs
Englishland
04.2017 - 07.2017
Coordinator and Supervisor of staff of 15 counselors and about 100 students per week
Designed and implemented curriculum and schedule for 7 weeks of camp
Directed and choreographed a whole camp performance each Friday for the parents
Responsible for the sourcing, hiring, onboarding and training process for the 15 counselors for the duration of the summer camp programs.
Coached employees through day-to-day work and complex problems.
Customer Service Representative
Richmond SPCA
11.2015 - 02.2016
Empathetic and efficient communication with clients via phone, email and in-person
Schedule appointments, educating and counseling clients as appropriate
Performing patient intakes and discharges, maintaining accurate and organized patient files.
Education
Making PYP Happen: Implementing Agency -
IB Professional Development Workshop
11.2019
TEFL Certificate (Teaching English as a Foreign Language) -
Premier TEFL
08.2017
BFA in Theatre -
Virginia Commonwealth University
12.2015
Skills
The "go-to" person for most tasks - creative problem solving and a "can do" attitude
Promoted to team leader, coordinator or manager in each role - management and leadership
Given weekly and monthly presentations for superiors and parents/clients - public speaking and communication
Consistently hitting performance targets despite last-minute adjustments and requirements - adaptability and determination
Extensive experience with Asana, Keynote & Pages, Microsoft Office
Lead over 58 projects to successful completion as a project manager in the last year - Project Planning & Development
Volunteer & Leadership
Angloville, Warsaw and Krakow, Poland, 2016-01-01, 2016-01-28, Volunteered in Warsaw and Krakow, Poland in 2016 for four weeks., Mentored teenagers on a one-to-one basis., Taught a drama workshop to over 20 students.
Heritage High School, 2016-11-01, 2016-12-31, Mentored students and directed a production of "It's a Wonderful Life" in November and December of 2016., Assisted students in preparation for collegiate auditions.
Teacher of the Year, 2019-01-01, 2019-12-31, I was voted Teacher of the Year in 2019 by the faculty and staff at Hangzhou Wickham International School for my work with the Grade 1 students that year.
Hobbies
Telling bad jokes
Singing showtunes at karaoke
Travel!
Reading fiction
Timeline
Senior Project Manager
Power Home Remodeling
02.2023 - Current
Inside Sales Representative
Power Home Remodeling
11.2022 - 02.2023
Lead Teacher & Arts Coordinator for Grades 1 & 2
Hangzhou Wickham International School (IB Certified)
08.2019 - 08.2021
Coordinator of Primary School and Lead Teacher
Wuhan Optics Valley Foreign Language School
08.2017 - 07.2019
Coordinator of Summer Camp Programs
Englishland
04.2017 - 07.2017
Customer Service Representative
Richmond SPCA
11.2015 - 02.2016
Making PYP Happen: Implementing Agency -
IB Professional Development Workshop
TEFL Certificate (Teaching English as a Foreign Language) -