
Full time Shift lead at Dutch bros at a very high paced, high volume shop, with nearly two years of barista experience, eleven months of leadership experience, having worked at this location since its opening day. As well as six months of experience at Longhorn steakhouse as a Server, To Go specialist, and host, also having worked at this location on its opening day.
Interacting with customers positively to uphold the Dutch Bros standard while taking orders rapidly and efficiently, as well as making customized drinks quickly. Handling cash transactions and money deposits, and leading the shift, including deescalating and resolving customer complaints and coworker disputes.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.