Annabelle Parsons
Customer Service Professional
Katy
Summary
Proficient customer service professional bringing over 8 years of serving and 6 years consecutive bartending experience in both fine dining and upscale establishments. Committed to upholding the highest standards of hospitality.
Overview
10
10
years of professional experience
Work History
Supervisor/Head of Training and Development
Abuelo's Mexican Restaurant
05.2024 - Current
- Handled guest complaints in a professional manner, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Updated corporate training content to ensure consistency among new hires.
- Provided hands-on training to new employees and trainers.
- Evaluated trainees after each training shift to monitor the effectiveness of training.
- Continually motivated and mentored fellow teammates.
Server/Bartender
Abuelo's Mexican Restaurant
10.2022 - Current
- Served private dining events for large parties of up to 50 people.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained high level of focus in fast paced environments to ensure all guests enjoyed their dining experience.
- Kept an impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
Server
Il Bracco
07.2022 - 10.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Perfectly folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold drink specialty items, wine selections and desserts
- Suggested appropriate food and wine pairings to increase per-ticket sales.
Bartender
Fleming's Prime Steakhouse & Wine Bar
03.2022 - 06.2022
- Utilized extensive wine menu to make proper pairing recommendations to guests.
- Provided up-scale, fine dining atmosphere for every guest in fast-paced bar.
- Assisted servers with specialty drink orders by preparing on-demand items.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Prepared specialty beverages efficiently in fast-paced environment.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server/ Bartender
Outback Steakhouse
02.2015 - 11.2021
- Verified identification and age requirements of customers.
- Mixed traditional and creative cocktails.
- Processed payments from customers.
- Opened and kept track of tabs throughout shift.
- Cleaned glasses and bar utensils.
- Built and maintained relationships with regular customers to create a welcoming atmosphere.
Education
High School Diploma -
Windfern High School
Skills
Customer Service
Planning and Coordination
Conflict Resolution
Teamwork and Professionalism
Microsoft Office Suite
Hospitality
Staff Training
Scheduling Coordination
Health and Safety Standards
Liquor and Wine Knowledge
POSitouch POS
Aloha POS
Timeline
Supervisor/Head of Training and Development
Abuelo's Mexican Restaurant
05.2024 - Current
Server/Bartender
Abuelo's Mexican Restaurant
10.2022 - Current
Server
Il Bracco
07.2022 - 10.2022
Bartender
Fleming's Prime Steakhouse & Wine Bar
03.2022 - 06.2022
Server/ Bartender
Outback Steakhouse
02.2015 - 11.2021
High School Diploma -
Windfern High School
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