Annabelle Phongmany
Phoenix,AZ
Summary
Dynamic worker with over 8 years of experience in high-volume hospitality environments, excelling in event planning and client coordination. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Sales and Marketing Agent
Travel and Leisure
Phoenix, AZ
06.2025 - Current
- Collaborated with cross-functional teams to ensure alignment of sales and marketing efforts across channels.
- Worked community events and shows to promote company
- Organized successful trade shows and promotional events, increasing brand exposure and generating valuable leads.
- Increased sales revenue by implementing targeted marketing strategies and fostering strong client relationships.
- Developed customer relationships through effective communication and active listening techniques.
Shift Lead/Assistant to the Event Coordinator
Blanco Holding Company LLC
Phoenix, US
09.2022 - Current
- Lead private event planning, enhancing guest satisfaction with personalized service.
- Assist event coordinator on-site, ensuring smooth operations and client satisfaction.
- Boost sales through upselling, leveraging menu knowledge and promotions.
- Manage reservations efficiently, increasing table turnover and optimizing seating.
- Maintain a clean dining area, contributing to a pleasant guest experience.
Server
Tikis Grill And Bar
Honolulu, Hi
01.2021 - 07.2022
- Increased sales by upselling high-margin dishes and drinks in a busy tourist spot.
- Enhanced guest satisfaction by creating enjoyable dining experiences.
- Advised guests on menu selections, improving their dining choices.
- Efficiently managed orders, ensuring timely and accurate service.
- Enhanced sales by promoting high-margin appetizers and drinks, boosting overall revenue.
- Coordinated orders and special requests, ensuring seamless service and reduced complaints.
- Guided customers through menu options, addressing allergies and dietary needs effectively.
- Facilitated seamless dining experiences by coordinating with kitchen staff, resulting in improved service speed and customer satisfaction.
Server/Hostess
Cafeteria 15L
Sacramento, Ca
08.2019 - 05.2021
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Enhanced guest experiences through attentive listening and problem-solving skills.
- Managed multiple tables simultaneously while ensuring quality service standards were met.
- Provided excellent customer service to ensure satisfaction.
Assistant
Proxy Audio Visual LLC
Sacramento, Ca
08.2019 - 03.2020
- Assisted in planning events for 100-1500 attendees, enhancing client satisfaction.
- Managed office tasks, improving communication efficiency and visitor experience.
- Maintained accurate records, ensuring compliance and easy access to information.
- Sorted and categorized documents, streamlining document retrieval processes.
- Assisted in the setup and breakdown of audio-visual equipment for events, ensuring seamless operations and enhancing attendee experiences.
Lead Brand Associate Advisor
Gap Inc, Old Navy
Sacramento, Ca
05.2017 - 08.2019
- Guided staff on company goals to enhance team performance and alignment.
- Resolved customer inquiries to improve satisfaction and store reputation.
- Assisted customers with purchases, item location, and rewards for increased sales.
- Fostered a supportive environment for staff, leading to improved morale.
- Contributed to a positive shopping experience, boosting customer loyalty.
Education
MBA - Business Marketing
Arizona State University
Tempe, AZ 09.2023 - 09.2025
Bachelor of Arts - Business Marketing
University of Hawaii At Manoa
Honolulu, HIAssociate of Science -
American River College
Sacramento, CAAssociate of Arts -
American River College
Sacramento, CAHigh School Diploma -
Inderkum High School
Sacramento, CASkills
- Customer Service
- Marketing strategy
- Customer Relationship Management
- Event Planning
- Sales Leadership
- Problem Solving
- Hospitality
- Food Service
- Teamwork
- Time Management
- Conflict Resolution
Timeline
Sales and Marketing Agent
Travel and Leisure
06.2025 - Current
MBA - Business Marketing
Arizona State University
09.2023 - 09.2025
Shift Lead/Assistant to the Event Coordinator
Blanco Holding Company LLC
09.2022 - Current
Server
Tikis Grill And Bar
01.2021 - 07.2022
Server/Hostess
Cafeteria 15L
08.2019 - 05.2021
Assistant
Proxy Audio Visual LLC
08.2019 - 03.2020
Lead Brand Associate Advisor
Gap Inc, Old Navy
05.2017 - 08.2019
Bachelor of Arts - Business Marketing
University of Hawaii At Manoa
Associate of Science -
American River College
Associate of Arts -
American River College
High School Diploma -
Inderkum High School