Hannah Smentowski
Commerce,MI
Summary
Customer-oriented team member with strong background in customer relations and marketing. Seamlessly provides check-in and check-out processes and assists customers in friendly, courteous manner. Committed to leaving a great, lasting impression. Increased customer retention by providing a welcoming experience and creating interpersonal relationships with customers.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Agent/Sales and Marketing Assistant
Homewood Suites By Hilton
08.2021 - Current
- Led Marketing packages with all Reoccurring/incoming companies
- Led Room rate management cost
- Lead front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Lead Customer Hotel Events
- Lead/Trained all new Hilton Employees
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Worked with CRM software such as ONQ systems and PEP technology.
Salon Receptionist
Zealand Spa Salon
04.2016 - 08.2021
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Education
Bachelor of Business Administration - Marketing
Walsh College of Accountancy And Business Administration
Troy, MI12.2023
Skills
- Interpersonal Skills
- Transaction Processing
- Guest Relations
- Customer Service
- Organizational Skills
- Computer Proficiency
Timeline
Hotel Front Desk Agent/Sales and Marketing Assistant
Homewood Suites By Hilton
08.2021 - Current
Salon Receptionist
Zealand Spa Salon
04.2016 - 08.2021
Bachelor of Business Administration - Marketing
Walsh College of Accountancy And Business Administration
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