Annabelle Sousa
Kingsley,MI
Summary
Dynamic professional with a proven track record in client communication and strong leadership, exemplified during my tenure as Reception Manager at Townline Family PC. Skilled in staff training and development, I enhance operational efficiency while delivering exceptional service. Adept at multitasking, I consistently exceed client expectations through effective problem-solving and attention to detail.
Overview
7
7
years of professional experience
Work History
Reception Manager
Townline Family PC
01.2023 - Current
- Managed daily front desk operations, ensuring efficient patient flow and optimal customer service.
- Trained and supervised reception staff, fostering a collaborative team environment.
- Developed standard operating procedures for front office processes, increasing operational consistency.
- Resolved patient inquiries and concerns effectively, contributing to enhanced client relationships.
Equestrian Facility Caretaker
Cedar Creek Crossings
05.2019 - Current
- Assisted in feeding, grooming, and caring for horses to promote animal welfare.
- Monitored health conditions of animals, reporting any issues to management promptly.
- Collaborated with trainers on horse exercise routines to promote fitness and prevent injury.
Photographer
Self-employed
01.2024 - Current
- Captured high-quality images for diverse clients, enhancing visual storytelling and brand identity.
- Managed project timelines and deliverables, ensuring timely completion of photography assignments.
- Established strong client relationships through effective communication and responsiveness to feedback.
Veterinary Assistant
Northwood Animal Hospital
06.2022 - 12.2022
- Assisted veterinarians in administering medications and vaccinations to animals.
- Prepared examination rooms by ensuring cleanliness and organizing necessary medical supplies.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Associate of Science - Science And Arts
North Western Michigan College
Traverse City, MI05-2024
High School Diploma -
Kingsley Area Schools
Kingsley, MI06-2022
Skills
- Client communication
- Strong leadership
- Staff training and development
- Marketing and promotions
- Scheduling expertise
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Photographer
Self-employed
01.2024 - Current
Reception Manager
Townline Family PC
01.2023 - Current
Veterinary Assistant
Northwood Animal Hospital
06.2022 - 12.2022
Equestrian Facility Caretaker
Cedar Creek Crossings
05.2019 - Current
Associate of Science - Science And Arts
North Western Michigan College
High School Diploma -
Kingsley Area Schools