Annabelle Wiggins

Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies. Provided exceptional customer service, addressing patient concerns promptly and professionally. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions. Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement. Streamlined front-desk operations for improved patient flow and reduced wait times.

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions. Stayed calm under pressure to and successfully dealt with difficult situations. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Resolved issues quickly to maintain productivity goals. Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions. Sourced materials to keep up with production goals and meet customer demands. Reduced waste and material costs by optimizing resource allocation and inventory. Estimated labor requirements to support anticipated workload.