Annabeth Castelan
Gainesville,FL
Summary
Dedicated and motivated professional with a strong background in food service and customer relations. Proficient in providing exceptional customer service, adhering to food safety regulations, and maintaining a positive and efficient work environment. Fluent in English, Spanish, and Portuguese for effective communication with diverse customers and colleagues. Proven ability to multitask in fast-paced settings, resolve conflicts, and work collaboratively in team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food & Beverage Cast Member
Walt Disney World Company
Orlando, Florida
09.2022 - 07.2024
- Applied Disney's 5 Keys of Excellence - Safety, Courtesy, Show, Efficiency, and Inclusion - across all responsibilities, ensuring a seamless guest experience aligned with 'The Disney Way'.
- Prioritized safety in all operations, including food handling, alcohol service, and crowd control, to protect both guests and fellow cast members.
- Delivered exceptional courtesy and showmanship, embodying Disney's brand values to enhance guest interactions and contribute to the overall magical atmosphere.
- Fostered an inclusive environment by accommodating diverse guest needs and working collaboratively with a multicultural team.
- Operated POS systems for order processing and payments, ensuring accuracy and efficiency.
- Conducted general and deep cleaning, ensuring all areas met health and safety standards.
- Participated in food preparation and plating, maintaining consistency and quality.
- Received Cast Compliments Recognition, reflecting dedication to customer satisfaction.
Crew Team Member
Jersey Mike's Subs
Windermere, FL
04.2024 - 06.2024
- Delivered fast and efficient service, including sandwich preparation, order taking, and general cleaning.
- Utilized strong memorization skills to accurately take orders and recall menu items and ingredients, enhancing service speed and accuracy.
- Adhered to food safety standards, contributing to a safe and compliant work environment.
- Assisted in the annual Month of Giving Campaign, raising funds for Special Olympics athletes and local programs.
- Achieved gradual raises through skill improvement and consistent performance.
Education
Associate of Arts -
Valencia College
Orlando, FL05-2024
High School Diploma -
Windermere High School
Windermere, FL05-2022
Skills
- Costumer Service
- Hospitality
- Cashier
- Teamwork
- Problem-Solving
- Trilingual
- Adaptability
- Communication Skills
- Detail Oriented
- Multi Tasking
- Memorization
Certification
- American Heart Association Basic Life Support (CPR and AED) Program Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Crew Team Member
Jersey Mike's Subs
04.2024 - 06.2024
Food & Beverage Cast Member
Walt Disney World Company
09.2022 - 07.2024
Associate of Arts -
Valencia College
High School Diploma -
Windermere High School