Doribel Suro Gonzalez
Motivated Medical Assistant with hands-on clinical training in patient care, phlebotomy, EKG, laboratory procedures, and infection control. Successfully passed the NCCT Medical Assistant certification exam and currently completing the required capstone for program completion. Brings over 10 years of customer service experience, leadership as a trainer for new team members, and strong communication, teamwork, and attention to detail. Eager to begin a career providing compassionate, high-quality patient care.
Work History
Food & Beverage Cast Member
10 Years 6 Months- Delivered exceptional guest service in a fast-pace food and beverage environment.
- Trained and mentor new cast member on company procedures, customer service and daily operations.
- Processes cash, credit card, and mobile transaction accurately as a General Teller while balancing cash drawers.
- Maintaining food safety, cleanliness, and sanitation standards.
- Worked collaboratively with team member to ensure efficient daily operation and positive guest experience.
- Resolved guest concerns professionally while upholding Disney high customer service standards.
- Delivered exceptional guest service, ensuring memorable experiences for visitors at various attractions.
Education
Medical Assistant - Medical Assisting
Passed the NCCT Medical assistant certification exam. Currently completing the required capstone for program completion. Completed coursework in phlebotomy, EKG, laboratory procedure, clinical procedure, pharmacology, infection control and patient care.