ANNABRI SCORSONELLI SALMERON
Douglasville
Summary
Business operations leader with 8+ years of experience in strategic planning and team management, known for driving productivity and process improvements. Demonstrates expertise in bilingual communication and operational efficiency, enhancing client satisfaction and fostering team development. Aspires to innovate and lead in dynamic environments. leveraging strategic planning and quality assurance skills to achieve organizational goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Agent Resource Associate - Remote
Cigna Healthcare
Bloomfield
05.2025 - Current
- Collaborated with cross-functional teams to improve service delivery processes.
- Provided support during open enrollment periods, addressing agent questions promptly.
- Developed agent relationships and ensured satisfaction with services.
Operations Supervisor - Remote
Akorbi
Fort Worth
01.2023 - 05.2025
- Led weekly strategic sessions to align team efforts and meet project milestones.
- Managed a team of 15-25 employees, addressing productivity gaps and driving continuous improvement.
- Developed and implemented operational policies to enhance workflow efficiency.
- Created quality assurance strategies to improve customer service standards.
Branch General Manager
Velox Insurance
Norcross
01.2021 - 01.2023
- Directed daily branch operations, including customer service, HR, and sales.
- Achieved sales goals by leading and mentoring the team.
- Increased client retention through personalized support and premium discount strategies.
Administrative Executive Assistant
Servicios Totales, INC
Norcross
10.2019 - 01.2021
- Streamlined administrative processes to improve office efficiency.
- Managed executive communications and maintained document systems.
- Resolved customer concerns with professionalism and empathy.
Client Relations & Sales Secretary
German Motos
Maracay
07.2017 - 09.2019
- Demonstrated strong work ethic and punctuality, consistently learning new processes to enhance team efficiency.
- Managed client inquiries, resolving issues promptly, leading to improved customer satisfaction and retention rates.
- Collaborated with sales team to streamline communication, fostering a positive environment that encouraged knowledge sharing.
Education
Bachelor of Science - Business Administration
University of the People
Pasadena, CA 08.2022 - 01.2026
Associate's Degree - Business Administration
University of the People
Pasadena, CA 08.2022 - 08/2024
Diploma - Identifying Entrepreneurial Opportunities
University of Maryland
Baltimore, MDBachelor of Science - English As A Second Language
Language College Institute
Maracay, Venezuela 07.2015 - 07.2019
Skills
- Strategic Planning
- Process Improvement
- Business Development
- Client Services
- Quality Assurance
- Operational Efficiency
- Leadership
- Team Management
- Bilingual Communication
Accomplishments
- Selected among 137,000 students to attend the University of The People's 15th Year Anniversary Gala (05/01/2024).
- Recognized Worship Leader and Preacher at Rosa de Saron Church, Lilburn, GA.
Languages
- English
- Spanish
Timeline
Agent Resource Associate - Remote
Cigna Healthcare
05.2025 - Current
Operations Supervisor - Remote
Akorbi
01.2023 - 05.2025
Bachelor of Science - Business Administration
University of the People
08.2022 - 01.2026
Associate's Degree - Business Administration
University of the People
08.2022 - 08/2024
Branch General Manager
Velox Insurance
01.2021 - 01.2023
Administrative Executive Assistant
Servicios Totales, INC
10.2019 - 01.2021
Client Relations & Sales Secretary
German Motos
07.2017 - 09.2019
Bachelor of Science - English As A Second Language
Language College Institute
07.2015 - 07.2019
Diploma - Identifying Entrepreneurial Opportunities
University of Maryland