Anna Catherine Bates
Starkville,MS
Summary
As an energetic cosmetologist and makeup artist with a proven track record at The Glossary Salon, I excel in customer satisfaction and retention. With my strong social skills I create trust-based relationships, enhancing client experiences. Consistently exceeding at personalizing services, I am flexible with many variations of people skills. Thus, forming a positive and successful work environment.
Overview
7
7
years of professional experience
Work History
Cosmetologist
The Glossary Salon
Ridgeland, MS
11.2023 - 08.2025
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Server
Soulshine Pizza Factory
Ridgeland, MS
02.2025 - 06.2025
- Served food and beverages promptly with focused attention to customer needs.
- Work well with other employees for efficient workflow and the best guest experience possible.
- Created warm relationships with regular customers.
- Performed opening and closing duties.
- Enhanced customer satisfaction by attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags
Sales Representative
Anthropologie
Ridgeland, MS
05.2018 - 04.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed solutions in response to unique customer needs, increasing overall satisfaction rates.
- Created strong bonds and trust with customers.
Sales Associate
Ulta Beauty Inc.
Columbus, MS
03.2020 - 03.2020
- Makeup artist with over 10 years of experience.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about products, skin and hair care, discounts and deals, etc.
Education
Mississippi Institute of Cosmetology
Clinton, MSSkills
- Social skills
- Friendly
- Active listener
- High energy
- Cosmetologist
Hobbies
Jewelry Making
Timeline
Server
Soulshine Pizza Factory
02.2025 - 06.2025
Cosmetologist
The Glossary Salon
11.2023 - 08.2025
Sales Associate
Ulta Beauty Inc.
03.2020 - 03.2020
Sales Representative
Anthropologie
05.2018 - 04.2024
Mississippi Institute of Cosmetology