ANNA DELGADO
MIAMI,FL
Summary
Highly analytical and effective communicator with exceptional teamwork skills and a proven ability to adapt quickly to new environments. Eager to contribute to team success and enhance professional skills. Positive attitude and strong commitment to continuous learning and growth. Ready to take on new challenges and make a valuable impact.
Overview
4
4
years of professional experience
Work History
Cruise Pier Agent
Cruise Port Destination
12.2023 - Current
- Maintained strong communication skills when interacting with guests from diverse backgrounds, creating a welcoming environment at the pier.
- Streamlined boarding procedures for smoother transitions, resulting in increased guest satisfaction.
- Managed luggage handling processes effectively to minimize loss or damage, maintaining a high level of customer satisfaction.
- Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
- Utilized advanced technology tools such as biometric scanners or facial recognition software for enhanced identification accuracy.
Health Insurance Navigator
Epilepsy Alliance
05.2022 - 06.2023
- Working as a Navigator and helping clients in need of healthcare insurance
- Planning and organizing outreach events for the company.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Organized community events to raise awareness about available resources and promote healthy lifestyles among residents.
Retail Sales Associate
Best Buy
12.2020 - 05.2022
- Greeted customers and helped with product questions, locating items,purchases and joining reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Food and Beverage Attendant
Miami Seaquarium
02.2021 - 03.2021
- Greeting visitors and working with them with any questions or concerns of the aquarium as well as guiding them to rides and exhibits.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
Associate of Arts - Biology
Broward College
Pembroke Pines, FL06.2025
High School Diploma -
Doral Academy Preparatory School
Doral, FL06.2021
Skills
- Foreign language fluency
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Reliability and punctuality
- Professional Appearance
- Phone Etiquette
Volunteer Experience
- Epilepsy Alliance, 2016- 2021, While volunteering at Epilepsy Foundation I would volunteer in walkathons with children entertainment. While in the office I would help out other employees by filing and answering phone calls.
- Breakthrough Miami, 06/2018-07/2019, While volunteering at Breakthrough Miami I would assist teachers with their students. I was also a soccer coach and practiced with students when breakthrough had their recess time.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Cruise Pier Agent
Cruise Port Destination
12.2023 - Current
Health Insurance Navigator
Epilepsy Alliance
05.2022 - 06.2023
Food and Beverage Attendant
Miami Seaquarium
02.2021 - 03.2021
Retail Sales Associate
Best Buy
12.2020 - 05.2022
Associate of Arts - Biology
Broward College
High School Diploma -
Doral Academy Preparatory School
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