JAZZLIN WALKER
Miami
Summary
Skilled Front Desk Receptionist bringing excellent customer relations and administrative abilities. Manages smooth check-in and check-out processes with expertise in procedures and great multitasking abilities. Impresses guests in every interaction with professionalism and enthusiasm for service.
Overview
12
12
years of professional experience
Work History
Cruise Pier Agent
Port of Miami
Miami
01.2021 - 05.2024
- Handled all administrative needs, including processing the ticket payments, issuing receipts and keeping detailed records of the daily attendance.
- Delivered positive travel experience by responding quickly to guest inquiries, requests and complaints.
- Provided information on weather, available amenities and other noteworthy facts about destinations.
- Managed ticketing, boarding passes and transfers for Cruise travel.
Dietary Clerk
North Shore Hospital
Miami
02.2018 - 08.2021
- Managed patient dietary needs and preferences for optimal meal planning.
- Coordinated menu selections with nutrition guidelines and patient requirements.
- Assisted kitchen staff in food preparation and portioning for daily meals.
- Maintained accurate records of patient diets and food preferences in systems.
- Provided support in inventory management of food supplies and equipment.
- Maintained routine meal schedules and serving times.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
Front Desk Receptionist
Staybridge Suites & Hotels
Miami
04.2017 - 12.2020
- Answered inquiries about hotel services travel directions, nearby shopping, restaurants and entertainment venues.
- Resolved problems with rooms by contacting housekeeping and maintenance to address issues.
- Posted charges for rooms, food, liquor, or telephone calls to account ledgers.
- Verified customer credit and established modes of payment for accommodations provided.
- Registered and assigned rooms to guests, provided room keys, received messages and maintained accounts.
- Managed check-in, check-out and guest service tasks.
Office Clerk
Standard Parking Plus
Miami
11.2012 - 11.2016
- Managed daily office operations and ensured smooth workflow processes.
- Processed incoming and outgoing correspondence efficiently and accurately.
- Maintained filing systems for easy access to important documents.
- Assisted customers by providing information about parking services and policies.
- Coordinated schedules for staff meetings and appointments consistently.
- Utilized office software to create reports and manage data effectively.
- Organized supplies inventory and ordered materials when necessary.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Processed incoming and outgoing mail daily.
- Prepared invoices for customers based on their orders and payment terms.
- Updated customer accounts information in the database system accurately.
- Scanned documents into computer system for storage purposes.
Education
High School Diploma - Reading
Hialeah Miami Lakes
Hialeah, FLSkills
- Scheduling appointments
- Customer service
- Guest reception
- Reservations
- Check-ins and check-outs
- Customer service management
- Menu planning
- Nutritional guidelines
- Inventory management
- Food preparation
- Customer relationship management
- Patient communication
- Meal planning
- Food safety practices
- Nutrition
- Dietary assessment
- Nutrition knowledge
Timeline
Cruise Pier Agent
Port of Miami
01.2021 - 05.2024
Dietary Clerk
North Shore Hospital
02.2018 - 08.2021
Front Desk Receptionist
Staybridge Suites & Hotels
04.2017 - 12.2020
Office Clerk
Standard Parking Plus
11.2012 - 11.2016
High School Diploma - Reading
Hialeah Miami Lakes