Asia Cornyn-Hedrington
Seabeck
Summary
Detail-oriented and customer-focused professional with 4 years of experience as a Cruise Pier Agent, providing exceptional guest services and ensuring efficient embarkation and disembarkation processes. Proven ability to handle guest inquiries, manage documentation, and collaborate with ship and shore-side teams in a fast-paced, high-volume environment. Extensive experience working with a variety of major cruise lines, including Royal Caribbean, Princess Cruises, Carnival, Holland America, Celebrity Cruises, Norwegian Cruise Line, and Cunard. This hands-on, multi-brand experience, combined with strong organizational skills and a commitment to guest satisfaction, makes me an ideal fit for the Jr. Assistant Purser position.
Overview
3
3
years of professional experience
Work History
Cruise Pier Agent
Metro Shore Services
Seattle
04.2022 - Current
- Responded promptly to customer inquiries about arrival times, disembarkation procedures, parking facilities.
- Maintained accurate records of passenger arrivals and departures from the port terminal.
- Verified travel documents such as passports and visas of incoming passengers before allowing them to board the vessel.
- Assisted disabled or elderly passengers who need additional help getting onboard or disembarking from the vessel.
- Provided information on shore excursions, onboard activities, and other services offered by the cruise line.
- Organized transportation for those who require special assistance when leaving port terminals after disembarking from their cruise ship.
- Greeted passengers and answered questions regarding their cruise experience.
- Processed payments including cash handling when necessary using POS systems or other payment methods accepted by the company.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Documented visitor count to record number of individuals entering.
- Managed cabin assignments for incoming guests, making sure that all cabins were ready prior to departure.
- Coordinated with crew members to ensure a smooth embarkation process for arriving passengers.
- Assisted in shore operations with Carnival Cruise Lines, Celebrity Cruise Line, Royal Caribbean, Princess Cruises, and Cunard
Salesperson
Agora Management
Seattle
01.2025 - 05.2025
- Educated customers about products and services offered by the company.
- Developed and implemented strategies to meet sales quotas.
- Collaborated with team members to develop effective sales plans.
- Monitored inventory levels and placed orders as needed.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Gathered data on competitors' pricing, products, and promotional activities.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Developed key customer relationships to increase sales.
- Participated in trade shows and sales events to promote products.
- Acquired new customers and identified unique needs to deliver relevant products.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Negotiated deals and handled complaints or objections.
Security Officer (Cruise Terminal)
American Corporate Security
Seattle
05.2024 - 10.2024
- Investigated all reported incidents of theft or vandalism on premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Assisted with crowd control during large events held at the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided escorts for visitors as needed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Reported safety hazards for remediation response.
- Verified photo IDs and tickets to allow guests passage.
- Searched individuals and baggage for weapons and other prohibited items.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Observed patrons and customers to quickly address security situations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Provided friendly and professional assistance to employees, visitors and customers.
- Assisted cruise guests
Cruise Pier Agent
SMS International Shore Operations
Seattle
05.2022 - 10.2023
- Responded promptly to customer inquiries about arrival times, disembarkation procedures, parking facilities.
- Managed cabin assignments for incoming guests, making sure that all cabins were ready prior to departure.
- Coordinated with crew members to ensure a smooth embarkation process for arriving passengers.
- Maintained accurate records of passenger arrivals and departures from the port terminal.
- Verified travel documents such as passports and visas of incoming passengers before allowing them to board the vessel.
- Assisted disabled or elderly passengers who need additional help getting onboard or disembarking from the vessel.
- Provided information on shore excursions, onboard activities, and other services offered by the cruise line.
- Organized transportation for those who require special assistance when leaving port terminals after disembarking from their cruise ship.
- Greeted passengers and answered questions regarding their cruise experience.
- Processed payments including cash handling when necessary using POS systems or other payment methods accepted by the company.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Occasional travel to Los Angeles to assist in shore operations
- Assisted in shore operations with Princess Cruises, Holland America and Norwegian Cruise Line
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA06-2021
Some College (No Degree) - Physiology
Seattle Pacific University
Seattle, WASkills
- Customer service
- Travel document verification
- Passenger management
- Embarkation coordination
- Sales strategy development
- Team collaboration
- Problem solving
- Conflict resolution
- Time management
- Security enforcement
- Promotional skills
- Tourism background
- Cruise industry experience
- Customs clearance
- Passenger assistance
- Client relationship building
- Sales proficiency
- Marketing
- Ground transport reservations
- Adaptability and flexibility
- Tourism development
Timeline
Salesperson
Agora Management
01.2025 - 05.2025
Security Officer (Cruise Terminal)
American Corporate Security
05.2024 - 10.2024
Cruise Pier Agent
SMS International Shore Operations
05.2022 - 10.2023
Cruise Pier Agent
Metro Shore Services
04.2022 - Current
High School Diploma -
Franklin Pierce High School
Some College (No Degree) - Physiology
Seattle Pacific University