Diligent sales agent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Hi, I’m
Susan Horan
Hudson,FL
Summary
Overview
41
years of professional experience
Work History
Intercruises Shoreside & Port Services
Cruise Pier Agent
07.2022 - Current
Job overview
- Utilized advanced problem-solving skills when addressing complex guest situations that required unique solutions.
- Assisted guests with special needs, ensuring their comfort and safety throughout the cruise journey.
- Ensured timely departure of each sailing by managing an efficient boarding process for all passengers.
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Horan Realty Group
Managing Real Estate Broker
04.1985 - Current
Job overview
- Developed strategic sales plans to enhance market reach and improve client acquisition efforts.
- Conducted in-depth market research to identify emerging trends and inform pricing strategies.
- Led a team of real estate agents, providing ongoing training and mentorship to foster professional growth.
- Established strong client relationships through personalized service and proactive communication.
Education
SUNY Buffalo StateBuffalo, NY
Bachelor of Science from Retail Store Management
University Overview
Skills
- Customer support for passengers
- Background in retail leadership
- Sales associate with retail experience
- Client counseling
- Marketing expertise
- Problem-solving
- Multitasking Abilities
- Reliability
Timeline
Cruise Pier Agent
Intercruises Shoreside & Port Services
07.2022 - Current
Managing Real Estate Broker
Horan Realty Group
04.1985 - Current
SUNY Buffalo State
Bachelor of Science from Retail Store Management