Riding my motorcycle and going on solo and group rides Also motorcycle meetups
Anna Gloria Bowman
Customer Service Representative
Rio Rancho,NM
Summary
Responsible Customer Expert proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
Languages
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Morning Merchandiser and Front End Assistant
Costco
Albuquerque, NM
07.2020 - Current
- Offered friendly and efficient service to all customers, and handled challenging situations with ease.
- Helped members complete purchases, locate items and pack items at register to ensure satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used a go getter attitude to resolve issues and situations before they became a problem in a timely manner. Also kept an eye on team members to be able to help out in a timely manner.
- Used time wisely everyday to ensure our store is ready before open everyday. Restocked, arranged and organized merchandise in front lanes to drive product sales.
Dance Instructor
Self Employed
San Diego, CA
04.2010 - Current
- Planned and oversaw group, couples and individual dance performances and classes. Assisted with coordination and administration of complete dance program.
- Developed and executed marketing plans to increase studio business. Also was in the lead for dance lesson sales.
- Adhered to all studio guidelines and legal requirements.
- Organized special open houses to gain new clients.
- Worked in team-based environment to uphold quality and continuity of service to all clients. Resolved and extinguished any potential fights or misunderstandings.
- Maintained daily student records and evaluated student progress.
- Met with parents to resolve conflicting educational priorities and issues.
- Taught in English, Japanese and Russian.
- Kept class areas clean, neat and free of distractions.
- Created unique choreography for classes. Provided tips on course safety and watched students for signs of fatigue and injury.
Customer Care Expert
T-Mobile
Albuquerque, NM
02.2020 - 05.2020
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Logged call information and solutions provided into all databases.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Described and explained details about upgrade options to inform customers and guide purchasing decisions to ensure the best for them.
- Defused customer concerns with exceptional conflict and problem resolution skills.
Education
Bachelor of Arts - Dance
University of New Mexico
Albuquerque, NM 04.2021 - Current
Associate of Arts - Fine Arts And Dance
Miracosta College
Oceanside, CA 08.2006 - 04.2010
Skills
Customer assistance
undefinedInterests
Being creative and doing different drawings and other art projects
Expanding my knowledge and learning new things Especially languages
Going to dance socials and teaching dance
Trying new things and new adventures!
About my passion for riding:
I have been riding for a decade and I love it so much. I have always had a love for motorcycles and then finally being able to ride and own one has been one of my favorite parts of living. I have never had any accidents and I have commuted to work on three bikes in the past ten years of riding. At one point I only had my motorcycle and would commute two hours to Los Angeles from San Diego for work everyday. I make sure to take my safety riding courses and stay up to date with the newest gear and safety for riding. I hope to bring more awareness to my fellow female riders on the importance of wearing the right gear. Riding my 2019 YZF R3 solo or with a group brings me much joy and I would love to share the joy of riding with customers everyday. To help other riders find solutions and be able to enjoy their riding experience even more.
Timeline
Bachelor of Arts - Dance
University of New Mexico
04.2021 - Current
Morning Merchandiser and Front End Assistant
Costco
07.2020 - Current
Customer Care Expert
T-Mobile
02.2020 - 05.2020
Dance Instructor
Self Employed
04.2010 - Current
Associate of Arts - Fine Arts And Dance
Miracosta College
08.2006 - 04.2010
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