AnnaGrace Briand
Educator
Friendswood,TX
Summary
Organized and dependable with success in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Tech-savvy with hands-on experience in emerging technologies and passion for continuous improvement and adept at leveraging new tools and methods to solve problems and enhance productivity.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Administrative Specialist
Lewis Jewelers
09.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Supported the business needs of the owner and the staff in general.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Specialist
Style Junkie Boutique
04.2020 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Exhibited high energy and professionalism when dealing with clients and staff.
Property Operations Coordinator (Temp Position)
Moody National Properties
09.2023 - 12.2023
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manne
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Accurately prepared and submitted expense reports for reimbursement, ensuring compliance with company policies and procedures.
Marketing Coordinator
Lewis Jewelers
01.2023 - 09.2023
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Managed website content updates, keeping information fresh and relevant for users.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created and managed social media to increase brand engagement.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
Sorority Treasurer
ZETA
08.2022 - 04.2023
- Managed the collection of dues from sorority members, ensuring timely and accurate payments.
- Implemented and maintained efficient record-keeping systems for tracking dues and payments.
- Communicated regularly with members to remind them of upcoming dues deadlines and resolve any payment-related issues.
- Coordinated with the sorority's financial team to ensure accurate reporting and budgeting.
- Developed strategies to improve the dues collection process, increasing overall efficiency and member compliance.
- Provided detailed financial reports to the sorority's executive board, highlighting dues collection status and any discrepancies
Education
Bachelor of Science - Human Resource Management
University of Houston
Skills
Student engagement
Classroom organization
Parent-teacher communication
Proficient in Microsoft Office
Time management
Verbal and written communication
Collaborative teamwork
Active listening
Relationship building
Cultural awareness
Fast learner
Teamwork and collaboration
Timeline
Administrative Specialist
Lewis Jewelers
09.2024 - Current
Property Operations Coordinator (Temp Position)
Moody National Properties
09.2023 - 12.2023
Marketing Coordinator
Lewis Jewelers
01.2023 - 09.2023
Sorority Treasurer
ZETA
08.2022 - 04.2023
Customer Service Specialist
Style Junkie Boutique
04.2020 - Current
Bachelor of Science - Human Resource Management
University of Houston