AnnaGrace Briand
Educator
Friendswood,TX
Summary
Organized and dependable with success in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Tech-savvy with hands-on experience in emerging technologies and passion for continuous improvement and adept at leveraging new tools and methods to solve problems and enhance productivity.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Administrative Specialist
Lewis Jewelers
09.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Supported the business needs of the owner and the staff in general.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Specialist
Style Junkie Boutique
04.2020 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Exhibited high energy and professionalism when dealing with clients and staff.
Property Operations Coordinator (Temp Position)
Moody National Properties
09.2023 - 12.2023
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manne
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Accurately prepared and submitted expense reports for reimbursement, ensuring compliance with company policies and procedures.
Marketing Coordinator
Lewis Jewelers
01.2023 - 09.2023
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Managed website content updates, keeping information fresh and relevant for users.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created and managed social media to increase brand engagement.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
Sorority Treasurer
ZETA
08.2022 - 04.2023
- Managed the collection of dues from sorority members, ensuring timely and accurate payments.
- Implemented and maintained efficient record-keeping systems for tracking dues and payments.
- Communicated regularly with members to remind them of upcoming dues deadlines and resolve any payment-related issues.
- Coordinated with the sorority's financial team to ensure accurate reporting and budgeting.
- Developed strategies to improve the dues collection process, increasing overall efficiency and member compliance.
- Provided detailed financial reports to the sorority's executive board, highlighting dues collection status and any discrepancies
Education
Bachelor of Science - Human Resource Management
University of Houston
Skills
Student engagement
Timeline
Administrative Specialist
Lewis Jewelers
09.2024 - Current
Property Operations Coordinator (Temp Position)
Moody National Properties
09.2023 - 12.2023
Marketing Coordinator
Lewis Jewelers
01.2023 - 09.2023
Sorority Treasurer
ZETA
08.2022 - 04.2023
Customer Service Specialist
Style Junkie Boutique
04.2020 - Current
Bachelor of Science - Human Resource Management
University of Houston
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