Annais Cisneros
Melrose Park,IL
Summary
Experienced Administrative Assistant with exceptional customer service skills. Easily adapts to new environments, works well with others, and proven fast learner. Well organized, with extensive experience in administrative tasks; such as preparing agendas, scheduling meetings and providing customer assistance. Holds strong communication skills, patience, and maintains a positive environment. Offers keen attention to detail, good work ethic, punctuality, focus and dedication.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Pacific Garage Door Sevices, LLC
02.2022 - Current
- Performed general administrative duties such as; responding phone calls, emails and online requests in a timely manner.
- Prepared and delivered proposals, estimates, and contracts to customers and clients via mail, electronically, and through various methods.
- Managed the company website keeping it active and updated.
- Ensured accurate record-keeping with diligent data entry.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for the company, ensuring accurate documentation of spending for budgeting purposes.
Front Desk Receptionist/Sales Associate
One Stop Furniture and More
08.2019 - 07.2021
- Greeted customers at front desk and engaged in pleasant conversations while getting to understand their furniture likes and needs and working within their budget.
- Worked directly with multiple finance companies to help the customers find the best payment plan possible according to their income.
- Collected deposits, fees and payments.
- Called customers to schedule, confirm or reschedule furniture deliveries.
- Placed orders, scheduled deliveries, answered phone calls, and emails in English and in Spanish.
- Maintained organized and clean front office area and store to create professional and welcoming environment for customers and employees.
Administrative Assistant
Parks Homes Real Estate
06.2016 - 02.2018
- Greeted customers and clients professionally and provided friendly, knowledgeable assistance.
- Managed incoming phone calls directing them appropriately.
- Scheduled meetings, showings and inspections with clients, inspectors, appraisers and attorneys.
- Handled sensitive information discreetly maintaining strict confidentiality at all times.
- Delivered excellent customer service through prompt responses to client inquires, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and data base management for vital company information.
- Assisted in event planning and coordination, contributing to successful outcomes.
Education
Certificate - Polish Language
Triton College
River Grove, IL08.2025
Broker's License - Real Estate
AHI Real Estate & Insurance Services
Franklin Park, IL08.2021
GED -
Triton College
River Grove, IL06.2015
Skills
- Customer Service Experience
- Works Well With Others
- Multi Tasker
- Well Organized
- Computer Savvy
- Bilingual
- Self-Motivated
- Open Minded
- Positive Attitude
Languages
Polish
Limited Working
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Pacific Garage Door Sevices, LLC
02.2022 - Current
Front Desk Receptionist/Sales Associate
One Stop Furniture and More
08.2019 - 07.2021
Administrative Assistant
Parks Homes Real Estate
06.2016 - 02.2018
Certificate - Polish Language
Triton College
Broker's License - Real Estate
AHI Real Estate & Insurance Services
GED -
Triton College
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