Summary
Overview
Work History
Education
Skills
Work Skills
Software
Work Availability
Work Preference
Timeline
Generic

ANNAJANE CLIFTON

Fort Worth,TX

Summary

Managerial professional with proven record of streamlining multiple processes and leading high-performing teams simultaneously. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Knowledgeable Project Manager with over 15 years solid history of delivering processes through their lifecycle steps successfully. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

9
9
years of professional experience

Work History

Sr. RPA Manager, Project Owner/Lead, Scrum Master

CVS Health
08.2022 - 12.2024
  • Effective in working across all business areas to understand business pain points and determine the correct solution that is best suited to meet the needs of the identified process.
  • Proven leader in maintaining timelines, development team members, and communication with internal/external stakeholders to ensure the project objectives are met in each iteration of the project deployment lifecycle.
  • Provide solid understanding of complex attended/unattended process analyzation and issue resolution strategies to mitigate known/unknown risks Using UiPath and Automatioin Anyhere platforms.
  • Effective in delivering ROI estimations, change management planning, technical documentation, and maintaining the project budget.
  • Proven success in problem solving, project management, team leadership, and the ability to be flexible to perform multiple roles to ensure the success of multiple projects simultaneously.
  • Responsible for assisting with developing a strong agile based approach for a new organization CoE for project teams consisting of development resources in implementation of large, complex technology and business oriented projects.

Director of Technology Services

Corridor Group
12.2021 - 05.2022
  • Provide solid understanding of current, emerging RPA Solution operations practices, along with designing & estimating costs for systems delivery/implementation.
  • Manage multiple complex processes simultaneously & delegate tasks effectively to ensure timelines are met.
  • Discover, design, deliver existing & new RPA solutions to internal/external clients.
  • Thrive in rapidly advancing, changing, & delivery-focused environments.
  • Deliver accurate judgment & decision-making according to RPA lifecycle best practices.
  • Proven expertise in RPA technology team leadership, IT Operations & Infrastructure.
  • Sound experience in healthcare electronic medical record (EMR) systems and typical interconnected systems.

IPA Consultant Contractor

Change Healthcare
04.2020 - 12.2021
  • Advisory and consulting to clients for creation and delivery of RPA operating structure, governance, automation roadmap, and documentation.
  • Led/supported implementation team of RPA developers throughout deployment of automation during Proof of Concepts (POC), project implementation, post implementation changes - working as the interface with client teams.
  • Calculate automation complexity, build level of effort, FTE benefit, and estimate ROI.
  • Worked closely with development team to ensure requirements are accurately mapped and suitable for development

Senior RPA Manager

Genpact
03.2018 - 10.2019
  • Conducted technology awareness sessions to inform management, SME's, and HR about the RPA transformation strategy to maintain change management, as well as overall understanding of the project rollout.
  • Evaluated RPA platform and provided recommendations for best practices according to industry standards.
  • Created architecture for projects as per functional and non-functional requirements.
  • Worked with business stakeholders as the Process Owner to access, plan, execute, & deploy automations.
  • Worked with development/project teams to troubleshoot critical technical issues.
  • Trained development/project team in adopting reusability in design & coding practices.
  • Coordinated and participated in structured peer review walk throughs to determine the best candidates for automation.
  • Conducted internal platform training programs with development team to establish automation code frameworks and reusable assets for adoption across engagements.
  • Assessed automation opportunities from a technical perspective & provide as-is/future state solution design documentation to development team.
  • Designed and deployed Automation Anywhere architecture in development, UAT, & production environment according to customers unique configuration requirements.
  • Managed project lifecycle phases which included design, development, UAT, go live, & heartcare.
  • Worked with development team to determine integration design which included API handoffs such as REST/web services.
  • Supported pre-sale activities such as POC's & provided technical solutions to stakeholders.

Senior RPA Consulting Manager

Information Services Group
10.2017 - 01.2018
  • Assisted the Client in contract administration by providing support in interpreting contract language and analyzing contract baseline costs; develops & maintains a working knowledge of Service Provider contract obligations acting as a coordination point for Client.
  • Provided RPA Software Development training to client according to company and industry best practices.
  • Assisted the Client in monitoring the status of open issues, engaging the governance committee to review issues & provide direction for issue resolution.

RPA Developer Contractor

Intermedix
03.2017 - 09.2017
  • Worked with Automation Anywhere RPA software for a large insurance processing firm.
  • Developed automation to improve processes efficiency & reduce cost.
  • Developed process policies and best practices during the ground floor roll out of the RPA software project.
  • Worked to improve complex accounting processes which reduced time spent on task & increased ROI.

RPA Developer Contractor

Cosourcing Partners
11.2016 - 02.2017
  • Worked with Kryon Systems RPA software for a large insurance processing firm.
  • Developed automation to improve processes efficiency and reduce cost.
  • Developed process policies and best practices during the ground floor roll out of the RPA software project.

Senior Consultant

Automation Anywhere
05.2016 - 11.2016
  • Design solutions utilizing RPA (Robotic Process Automation) software, maintain technical responsibility for project delivery as the sole technical resource on a project or the leader of a delivery team
  • Drive the strategic & tactical roll-out of the solution to enterprise customers
  • Consult with clients & partners to provide functional & technical expertise in areas including, solution design, project management, business process improvement & risk identification/mitigation
  • Manage multiple projects simultaneously, utilizing a strong understanding of customer trends at the enterprise level
  • Strong skills in application of RPA business processes at the enterprise level
  • Develop & document configuration best practices
  • Work closely with sales to provide demos & technical due diligence in the pre-sales cycle

Education

Bachelor of Business Administration - Economics

University of North Texas

Network+ -

CompTIA

CDIA+ -

CompTIA

MC ITP EA - Microsoft Certified Information Technology Professional Enterprise Afministrator - For Server 2008 @2

Microsoft

Certified Automation Anywhere Expert -

Automation Anywhere

Skills

Project Management, Business Analyst,

Microsoft Office Expert,

Confluence, JIRA, Azure Dev-Ops,

Automation Anywhere, Kryon,

UiPath, Risk Management,

Operations Management,

Change Management, Agile,

Scrum Master, Quality Control,

ROI, Customer Service,

Regulatory Compliance,

Team Leadership, Team Player,

Detail Oriented, Results Driven,

Fast Learner, Complex Problem-solving,

Timeline management

Work Skills

  • IT Network Design, Server, Firewalls, Licensing, VoIP, Dell, HP, SonicWALL, Cisco, Managed Services
  • Office Software Expert, O365 Suite, Excel, Word, Power Point, One Note, Outlook, Confluence, JIRA, Teams
  • RPA Software, Certified Automation Anywhere Expert, Kryon, UiPath, Java, HTML, XML, RPA Analyst & Development Lifecycle Best Practices, Strong Technical Deployment & Documentation Skills
  • Project Management, Risk Management, Operations Management, Change Management, Agile, Waterfall, Process Improvement, Quality Control, Cost Reduction, Scheduling, Customer Service, Negotiation, Accounts Payable, Security Management, Estimating, Policy & Procedure Management, Regulatory Compliance, User Acceptance, Meeting Facilitation
  • Solution Workflow Design, Document Storage/Retrieval, Backup/Disaster Recovery, Cost Accounting

Software

Automation Annywhere

UiPath

Azure Dev-Ops

Excel

Word

Power Point

JIRA

Confluence

SalesForce

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Work-life balanceCareer advancementWork from home optionPaid time offHealthcare benefitsCompany CulturePaid sick leave401k matchPersonal development programsFlexible work hours4-day work weekStock Options / Equity / Profit Sharing

Timeline

Sr. RPA Manager, Project Owner/Lead, Scrum Master

CVS Health
08.2022 - 12.2024

Director of Technology Services

Corridor Group
12.2021 - 05.2022

IPA Consultant Contractor

Change Healthcare
04.2020 - 12.2021

Senior RPA Manager

Genpact
03.2018 - 10.2019

Senior RPA Consulting Manager

Information Services Group
10.2017 - 01.2018

RPA Developer Contractor

Intermedix
03.2017 - 09.2017

RPA Developer Contractor

Cosourcing Partners
11.2016 - 02.2017

Senior Consultant

Automation Anywhere
05.2016 - 11.2016

Certified Automation Anywhere Expert -

Automation Anywhere

Bachelor of Business Administration - Economics

University of North Texas

Network+ -

CompTIA

CDIA+ -

CompTIA

MC ITP EA - Microsoft Certified Information Technology Professional Enterprise Afministrator - For Server 2008 @2

Microsoft

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ANNAJANE CLIFTON