ANNAKAY HEWITT
McDonough,GA
Summary
Dedicated, reliable and self-motivated individual with a passion for world class customer service. My main objective is to secure a position in an organization where team work is necessary, and one that promotes growth while fostering my organizational, multi-tasking and communication skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Wayfair
Remote
04.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Advocate (Remote Agent)
Healthcare, Teleperformace USA/ United Healthcare
01.2019 - 04.2021
- Provide answers and/or advice to customers based on their particular requirements and customer profile
- Review patient insurance claims, paperwork and medical bills for accuracy and completeness
- Act as the support person for patients that have any questions regarding insurance issues
- Respond to patient requests for a review of their denied claim and act quickly on claims that were declined improperly
- Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
- Prepare complete and accurate work and update customer file.
Sales Associate
JCPenney
Douglasville, GA
08.2017 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Pharmacy Technician
Chemrx Long Term Pharmacy
02.2010 - 06.2017
- Supports pharmacological services by stocking, assembling, and distributing medications
- Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to pharmacist
- Maintains records by recording and filing physicians’ orders and prescriptions
- Contributes to team effort by accomplishing related results as needed.
Education
Pharmacy Technician Certification) -
Sanford Brown Institute
Diploma -
Malvern Senior High School
Skills
- SKILLS AND COMPETENCIES
- Customer and Personal Service
- Strong Organizational Skills
- Time Management
- Problem Solving
Timeline
Customer Service Representative
Wayfair
04.2021 - Current
Advocate (Remote Agent)
Healthcare, Teleperformace USA/ United Healthcare
01.2019 - 04.2021
Sales Associate
JCPenney
08.2017 - 01.2021
Pharmacy Technician
Chemrx Long Term Pharmacy
02.2010 - 06.2017
Pharmacy Technician Certification) -
Sanford Brown Institute
Diploma -
Malvern Senior High School