ANNA KAY RHODEN
Woodbridge,VA
Summary
HEALTHCARE ADMINISTRATIVE BUDGET ACUMEN Spearheading Optimum Administrative Prominence to Leverage Program Effectiveness Customer-driven professional with profound administrative experience. Adept at managing changing priorities and connecting with clients in a manner conducive to the healthcare industry. Notable success building rapport, analyzing patient needs, and overcoming challenging obstacles. 100% Pioneering, Executing and Integrating Various Operational Functions MEDICAL SYSTEMS ELECTRONIC MEDICAL RECORDS (EMR) OFFICE MANAGEMENT MEDICAL & CLINICAL SERVICES CLIENT RELATIONS BUDGETING ACCOUNT MANAGEMENT MICROSOFT OFFICE Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
13
13
years of professional experience
Work History
Supervisory Medical Support Assistant
Veterans Affairs Medical Center
Washington, DC
01.2023 - Current
- Evaluating the work of subordinate staff
- Reported monthly the Lead Health System Specialist radiology numbers and audits
- Educating inexperienced staff and training needs of new and existing employees
- Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures
- Making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary
- Evaluating productivity, equipment, and systems to make recommendations for improved operation and resources to the scheduling process
- Maintained the confidentiality of information obtained to conduct required duties
- Routinely communicate with physicians, case managers, and other allied health professional staff using sound people skills and is constantly aware of sensitive information
- Performs duties of a confidential nature
- Responsibilities may include communication and coordination with all levels of internal
- Manage day-to-day administrative functions for designated division such as organizing and maintaining division files and records, performing complex clerical duties and analytics, supply, and equipment orders,
- Making decisions based on guidelines, precedents, and regulations independently.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new hotel services and products to support promotional efforts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Operations Associate
Children’s National Hospital
Washington, DC
01.2021 - 12.2022
- Performs administrative and secretarial responsibilities to support the division management and other staff members in a challenging and fast-paced work environment
- Performs duties of a confidential nature
- Works under general guidance and supervision
- Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, light data management, document preparation and report formulation as needed
- Manage day-to-day administrative functions for designated division such as organizing and maintaining division files and records, performing complex clerical duties and analytics, supply, and equipment orders, etc
- Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed
- Serve as a communication link to other CNHS departments, (e.g
- Coordinate and schedule office appointments, meetings and conferences, etc.)
- Independently research, develop, and compose presentation materials and speeches in a variety of settings
- Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions
- Routinely coordinate and facilitate solutions with internal and external organizations and constituents
- Maintain responsibility for application process for designated division such as Rotating Residents, new hire training, Medical Staff appointments, delivery of services, etc
- Maintain designated division finances for various accounts travel, education, office supplies, dues, etc.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed and maintained automated alert systems for important deadlines.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Worked with senior management to initiate new projects and assist in various processes.
- Led staff and vendors in providing high level of service for owner and guests.
- Coordinated events and worked on ad hoc projects.
- Took notes and dictation at meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Program Manager
Medical Faculty Associates
Washington, DC
10.2016 - 04.2021
- In the role of the assigned Surgical Coordinator provided keen support for the execution of all surgical and administrative functions for the GYN department
- Pre-certify surgical, office procedures and all outpatient radiology appointments
- Supervised a staff of 8
- Manage 20 surgeon’s surgical calendars
- Counselled patient on financial responsibilities prior to elective and emergent surgeries
- Implemented new financial collection tracking
- Under 1% denial rate
- Coded office and surgical procedures
- Primary point of contact for coding issues/concerns prior to bill submission
- Denial reconciliation for all surgical procedures
- Trained all new employees hired within the OBYN department
- Contact primary care physician request necessary referrals for testing
- Make and arrange patient appointments both internal and external
- Arrange and coordinate all pre-operative appointments
- Mail/Fax clinical correspondence for physicians
- Perform clerical duties to include filing, record keeping, and customer service
- Complete applications for physicians to get privilege at other facilities
- Sort and open mail
- Keep track of medical licensure
- Other miscellaneous duties (medical records request and other duties as assigned)
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and implemented strategic project plans to meet business objectives.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Analyzed project performance data to identify areas of improvement.
Georgetown University Hospital
Healthcare Administrative Assistant
Washington, DC
01.2011 - 01.2015
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
High School Diploma Bachelor of Business Administration - undefined
EDISON, Virginia University of Phoenix
Bachelor Of Health Administration -
University of Phoenix
Tempe, AZ 02.2021 - 6 2025
Skills
Budget coordination
Documentation proficiency
Policy and procedure improvements
Team leadership and direction
Performance monitoring
Program leadership
Quality assurance
Onsite customer support
Professional writing
Data analysis
Partnership development
Vendor management
Operations management
Budgeting
Timeline
Supervisory Medical Support Assistant
Veterans Affairs Medical Center
01.2023 - Current
Bachelor Of Health Administration -
University of Phoenix
02.2021 - 6 2025
Operations Associate
Children’s National Hospital
01.2021 - 12.2022
Program Manager
Medical Faculty Associates
10.2016 - 04.2021
Georgetown University Hospital
Healthcare Administrative Assistant
01.2011 - 01.2015
High School Diploma Bachelor of Business Administration - undefined
EDISON, Virginia University of Phoenix