EBONY TYE
CINCINNATI,OH
Summary
Personable and dedicated Medical Support Assistant with a proven track record of efficiently balancing administrative and clinical duties to ensure patient satisfaction. Deep understanding of medical registration process and procedures, resulting in streamlined client processing. Recognized for delivering high-quality healthcare and excellent customer service. A compassionate and respectful collaborator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Cincinnati Department of Veterans Affairs Medical Center- Eye Center
Cincinnati
10.2022 - Current
- Verified correct entry of patient information into Vista using faxing, photocopying and scanning procedures.
- Provided patient greetings upon their arrival, completed check-ins, and verified current demographic information during each visit.
- Scheduled patient appointments and follow-up visits through phone and in-person, adhering to VA scheduling protocols.
- Enhanced treatment process by effectively communicating patient messages regarding concerns, condition updates, or refill requests to physicians.
- Collaborated with team members in meetings to enhance workflows and improve patient care.
- Maintained a high standard of courtesy and professionalism when interacting with patients.
- Delivered training to three recently hired employees.
Contact Specialist
Mercy Health/Bon Secours
08.2020 - 10.2022
- Addressed and resolved patient inquiries and concerns promptly and with empathy.
- Confirmed coverage eligibility with multiple payers i.e., Medicare, Medicaid and private insurance.
- Complied with HIPAA regulations to safeguard the privacy of patients' sensitive health information.
- Maintained accurate records through regular updates of personal and financial details from patients.
- Successfully provided exceptional customer service while effectively handling approximately 800 monthly inbound calls from patients and their families.
- Continuously participated in training sessions to enhance knowledge of healthcare policies and registration software.
- Handled the scheduling, cancellation, and rescheduling of appointments for a healthcare provider.
Dental Assistant
Alexander M Della Bella, DMD, LLC
05.2019 - 08.2020
- Guided daily patient flow to exam areas by directing 10-15 arrivals to appropriate rooms.
- Provided chair-side assistance by passing instruments to the dentist and holding suction devices during dental procedures.
- Executed administrative responsibilities such as appointment coordination, telephone support, and ongoing patient record maintenance.
- Captured dental radiographs utilizing digital equipment.
- Executed instrument sterilization procedures in adherence with established guidelines and protocols.
- Assisted in various laboratory procedures, including mixing impression materials and pouring casts from taken impressions.
Digital Specialist
Citibank
04.2016 - 04.2018
- Managed a high volume of incoming calls (approximately 1200 per month) to deliver prompt and effective support in troubleshooting service, equipment, and account-related issues.
- Ensured comprehensive documentation of customer cases and work orders.
- Proactively addressing and resolving customer concerns related to operating systems, network connectivity, software applications, and hardware components.
- Identified potential solutions for system errors through troubleshooting.
- Collaborated with supervisors on live chat for prompt resolution of difficult customer queries.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
State Tested Nursing Assistant
Renaissance West Assisted Living Facility
08.2014 - 04.2016
- Aided patients in their daily hygiene routine, including bathing, grooming, dressing and toileting.
- Provided compassionate care to individuals in need of assistance.
- Maintained cleanliness and safety for patients by engaging in light housekeeping tasks.
- Assessed patients' physical health, mental state, and emotional wellness.
- Demonstrated dedication to patient care by attending promptly to call lights and fulfilling requests.
- Maintained confidentiality of all resident information.
- Documented patient intake and dietary requirements, assisting with feeding and monitoring.
Education
Diploma in Dental Assistant -
Fortis College
07.2019
Skills
- Exam Room Preparation
- Electronic Health Records Management
- Understanding of privacy regulations
- Proficient in patient scheduling
- Data Entry
- Patient Flow Management
- HIPAA Compliance
- Stress management techniques
- Conflict resolution techniques
- Strong communication abilities
- Medical terminology understanding
- Multi-Task Management
- Professional telephone demeanor
- Typing proficiency
- Staff Training
Certificatesandawards
- Traveling Excellence Nominee
- You Rock Certificate
References
AVAILABLE UPON REQUEST
Affiliations
Cin City Gators Team Mom
Elementary School PTA Treasurer
PTA Corresponding Secretary
Member of VA Eye Center's UPC
Languages
English
Full Professional
Accomplishments
- Nominee for Traveling Excellence Award
- Received "You Rock" recognition
- Juliette Southard Award
- Former Dean's List
- Former President's List
Certification
- BLS Instructor
- Dental Radiographer
References
References available upon request.
Timeline
Advanced Medical Support Assistant
Cincinnati Department of Veterans Affairs Medical Center- Eye Center
10.2022 - Current
Contact Specialist
Mercy Health/Bon Secours
08.2020 - 10.2022
Dental Assistant
Alexander M Della Bella, DMD, LLC
05.2019 - 08.2020
Digital Specialist
Citibank
04.2016 - 04.2018
State Tested Nursing Assistant
Renaissance West Assisted Living Facility
08.2014 - 04.2016
- BLS Instructor
- Dental Radiographer
Diploma in Dental Assistant -
Fortis College
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