Shawna Moore
Orlando,FL
Summary
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
Atlanta, GA
02.2019 - Current
- Schedule appointments in mental health department
- Schedule appointments in primary care department
- Assisted in maintaining accurate electronic health records and ensuring compliance with regulations.
- Trained new staff on office procedures, policies, and use of medical software systems.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Mailed patient appointment letters.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Streamlined workflow processes to enhance efficiency within the medical support team.
- Communicated effectively with patients to address inquiries and provide information on services.
- Used CPRS, ISS and VISTA to maintain and record patient data and generate reports.
- Check voicemail for patient medication refills.
- Set up consult appointment for specialty clinics
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
Certified Medical Assistant
Southwest Internal Medicine Specialists
Orlando , FL
07.2015 - 12.2019
- Administered injections under the direction of a physician or nurse practitioner.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Setup Exam Room For Physical
- Call patient back for vitals and place in exam room
- Assist in drawing blood in lab when needed
- Input notes in patient chart from visit
- Verify patient current medications
- Answer phones
- Assisted in clinical procedures, maintaining sterile environments and adhering to safety protocols.
- Coordinated patient scheduling and managed electronic health records for improved workflow efficiency.
- Educated patients on treatment plans and medication management to promote adherence and understanding.
- Collaborated with healthcare providers to enhance patient outcomes through effective communication and teamwork.
- Streamlined office operations by implementing new scheduling software, improving appointment management efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Certified Medical Assistant
Orlando Health Gastroenterology
Orlando, Florida
07.2012 - 08.2015
- Check patients in and out
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Review patient current medication list
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Check answering machine for refill request
- Assist patients in education on colonoscopy, endoscopy.
- Assist in hemorrhoid banding.
- Administered patient care by preparing examination rooms and ensuring necessary supplies were available.
Education
National Certified Medical Assistant - Medical Assisting
Javelin Tech College
Tucker, GA01.2010
Skills
- Patient communication
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Continuous learning mindset
- Recordkeeping skills
- Patient care coordination
- Medical terminology
- Medical office procedures
- Exam room preparation
- Electronic health records management
- Strong communication
- Vital signs monitoring
Certification
- CMA - Certified Medical Assistant
Languages
English
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
02.2019 - Current
Certified Medical Assistant
Southwest Internal Medicine Specialists
07.2015 - 12.2019
Certified Medical Assistant
Orlando Health Gastroenterology
07.2012 - 08.2015
National Certified Medical Assistant - Medical Assisting
Javelin Tech College