Social work professional with extensive experience at Catholic Family Center in service coordination and community outreach. Track record of reducing recidivism through evidence-based case management and supportive counseling. Skilled in documentation and team leadership to improve client safety and outcomes in high-need environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Assistant Cub Master
Boy Scouts of America
Rochester, NY
09.2011 - 06.2014
assistant cub master — supervise growth and development for children ages 7–9.
Case Manager
Catholic Family Center
Rochester, NY
04.2012 - 01.2014
Provided case management and support to caseload of previously incarcerated males, guiding return to community.
Completed assessments, created service plans, and coordinated support resources to address client needs.
Tracked service plans, reviewed service quality, and developed continuation plans to reduce recidivism.
Documented client progress professionally in Citrix, following agency guidelines.
Social Work Intern
Society for the Protection in Care of Children
Rochester, NY
08.2010 - 05.2011
Social Work Intern (580 hour placement) - Managed caseload of three families and provided supportive counseling to families who suffered trauma through domestic violence. Worked 1:1 with clients to determine individual goals, including the pursuit of further education; developed plans and educated clients about the community resources available to help them achieve their goals. Performed weekly home visits to evaluate environment for safety; suggested ways to increase safety, and developed strategies for dealing with domestic violence incidents when they occurred. Participated in weekly staff meetings to review cases and discuss strategies to improve family dynamics. Completed all progress notes and monthly reports in a timely and professional manner.
Group Facilitator
Step By Step, Inc.
Rochester, New York
06.2009 - 06.2010
Supported group sessions for incarcerated women at county jail.
Observed participant behavior and helped keep group setting safe and supportive.
Documented attendance, progress notes, and incident reports for Step by Step Inc.
Modeled positive communication and conflict resolution during group meetings.
Prepared materials and arranged activities for daily Step by Step Inc. programs.
Created environment that encouraged open discussion among group members.
Social Work Intern
Step by Step
Rochester, NY
08.2008 - 05.2009
Social Work Intern – Provided case management services for women who were incarcerated to help them reunite with their families. Facilitated small group and one-on-one counseling sessions; discussion topics included low self-esteem, childhood, family, parenting skills, and recidivism prevention. Educated clients about child development, discipline, and communication to improve their parenting skills, and helped them to achieve success in the outside community through referral to available resources.
Research
University of Rochester
Rochester, NY
08.2008 - 05.2009
Evaluation of Group Work Skills for Women Exposed to Intimate Partner Violence (8/08-5/09)
Gathered data from professional journals and pre/post-testing of a small group counseling session. Concluded small group work was a major benefit to women suffering from trauma due to Intimate Partner Violence. Received 1st Place Award for presentation at master’s symposium.
Health Project Counselor
University of Rochester
Rochester, NY
11.2000 - 07.2005
Health Project Counselor – Assisted children and their families with maintaining good health, including monitoring immunizations and well-child visits to ensure that children were receiving proper medical care. Conducted home visits and transported clients to doctor’s visits as needed. Documented children’s progress and prepared monthly reports.
Customer Service Representative
University of Rochester
Rochester, NY
01.1990 - 02.1999
Customer Service Representative – Supervised a team of six employees to promote excellent customer service. Trained dispatchers to handle patients’ inquiries via phone and computer systems. Communicated effectively with employees to motivate them and ensure adequate staffing at all times.
Education
Bachelor of Science in Social Work - Brockport, NY
SUNY College At Brockport
Brockport, NY
05.2011
Greater Rochester Collaborative MSW Program -
SUNY College at Brockport
Skills
Client assessment and progress documentation
Service coordination and referral management
Crisis intervention and group facilitation
Family support and community resources
Clear communication and active listening
Professional judgment and community outreach
Certification
New York State Master Social Worker, anticipated, 1/2027
Awards
1st Place Award (master’s symposium)
Community Service
Boy Scouts of America, Rochester, NY, Assistant Cub Master, 09/01/11, 06/01/14, Oversee the growth and development of children, ages 7-9.
Professional Development
Helping Parents to Cope After Infant Death, 01/01/11
Strategies for Working with Women Suffering from Intimate Partner Violence, 01/01/10
Research
Evaluation of Group Work Skills for Women Exposed to Intimate Partner Violence, 08/01/08, 05/01/09, Rochester, NY, Gathered data from professional journals and pre/post-testing of a small group counseling session. Concluded small group work was a major benefit to women suffering from trauma due to Intimate Partner Violence. Received 1st Place Award for presentation at master’s symposium.
Timeline
Case Manager
Catholic Family Center
04.2012 - 01.2014
Assistant Cub Master
Boy Scouts of America
09.2011 - 06.2014
Social Work Intern
Society for the Protection in Care of Children
08.2010 - 05.2011
Group Facilitator
Step By Step, Inc.
06.2009 - 06.2010
Social Work Intern
Step by Step
08.2008 - 05.2009
Research
University of Rochester
08.2008 - 05.2009
Health Project Counselor
University of Rochester
11.2000 - 07.2005
Customer Service Representative
University of Rochester
01.1990 - 02.1999
Bachelor of Science in Social Work - Brockport, NY
Project Manager/SAFe Certified Scrum Master/Assistant Director at DHL eCommerceProject Manager/SAFe Certified Scrum Master/Assistant Director at DHL eCommerce
COMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCECOMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCE