Desired Job Title
Lead TellerTellerCustomer AdvocateWork Type
Full TimeLocation Preference
On-SiteLocation: Austin, TX
Open to relocation: Yes
Open To Work
Annalee Chosthan Barrientos Rangel
Austin,TX
Work Preference
Summary
Personable Lead Teller experienced in cash handling, customer service, and fraud detection. Achieved high levels of accountability and accuracy through strong people skills and attention to detail. Focused on delivering positive customer experiences while ensuring smooth operations in high-volume environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Teller
PNC Bank
Austin, Tx
12.2025 - Current
- Supervised daily operations of teller line and ensured smooth workflow.
- Managed cash handling, including deposits, withdrawals, and balancing drawers.
- Trained and mentored new tellers on bank policies and procedures.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Supervised and trained team of tellers, enhancing productivity and customer service skills.
- Implemented fraud prevention measures in daily transactions and activities.
- Conducted audits of cash drawers and maintained compliance with regulations.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Implemented new policies or procedures based on regulatory updates or changes in business needs.
- Facilitated communication between teller line and bank management on operational issues.
Teller
PNC Bank
Austin, Tx
10.2023 - Current
- Educated clients on banking products and services available.
- Maintained cash drawer and balanced daily transactions.
- Collaborated with team members to improve customer service quality.
- Followed bank policies to ensure compliance and security standards.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Cross-sold additional bank products when applicable to meet customer needs.
Customer Advocate
Speedy Cash Loans
Austin, Tx
02.2017 - 08.2022
- Handled customer inquiries via phone, email, and in-person, providing timely resolutions and enhancing customer satisfaction.
- Informed clients about loan products and financial options to help them make informed decisions.
- Guided customers through loan applications and documentation requirements to ensure successful submission.
- Processed a variety of financial transactions and customer services, including check cashing, bill payments, phone payments, money transfers (MoneyGram), money orders, fax services, and general cash handling.
Education
Navarro High School
Austin , TxSkills
- Cash handling
- Regulatory compliance
- Banking standards compliance
- Opening and closing procedures
- Vault security
- Inventory management
- Operational efficiency
- Sales goal attainment
- Account management
- Referral coordination
- Partner referrals
- Team supervision
- Staff training
- Training and development
- Time management
- Multiple priorities management
- Problem solving
- Effective communication
- Verbal and written communication
- Punctual and reliable
- Goal oriented
- Product sales
- Night and safe deposit
- Cash shipment balancing
- Bilingual in Spanish and English
Languages
Spanish
Native/ Bilingual
Certification
- Notary certified -134681913
References
References available upon request.
Timeline
Lead Teller
PNC Bank
12.2025 - Current
Teller
PNC Bank
10.2023 - Current
Customer Advocate
Speedy Cash Loans
02.2017 - 08.2022
Navarro High School