Annaleese Hale
Pensacola
Summary
Dynamic professional with extensive experience in customer service at Navy Federal, excelling in relationship building and escalation handling. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in financial transactions and committed to fostering positive interactions in high-pressure environments.
Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Dedicated to creating positive experiences and fostering strong member relationships.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal
03.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Detention Assistant
Escambia County Jail
06.2024 - 02.2025
- Ensured accurate record-keeping through detailed documentation of incidents, inmate movements, and activities in logbooks and electronic databases.
- Increased security within the facility by operating surveillance systems and monitoring all entry points during assigned shifts.
- Promoted a positive environment by treating inmates with dignity and respect, fostering open communication and mutual understanding.
Phlebotomist
Ascension Sacred Heart
03.2021 - 08.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Entry Wellness Acreenery
Ascension Sacred Heart
11.2020 - 03.2021
- Provided front desk support and customer service.
- Assisted patients with understanding facility’s policies and making affective health care decisions.
Education
Certificate Of Technical Studies - Phlebotomy
Pensacola State College
Pensacola, FL11.2020
High School Diploma -
Pensacola State College
Pensacola, FL05.2018
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Escalation handling
Timeline
Member Service Representative
Navy Federal
03.2025 - Current
Detention Assistant
Escambia County Jail
06.2024 - 02.2025
Phlebotomist
Ascension Sacred Heart
03.2021 - 08.2021
Entry Wellness Acreenery
Ascension Sacred Heart
11.2020 - 03.2021
Certificate Of Technical Studies - Phlebotomy
Pensacola State College
High School Diploma -
Pensacola State College
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