Annalesse Banks
San Antonio,TX
Summary
Accomplished Customer Service Representative, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic resolution of complaints. Trained Northeast Independent School District staff, showcasing exceptional time management and Microsoft Office proficiency. Achieved notable efficiency in high-stress situations, leveraging active listening and flexibility to exceed customer and employer expectations.
Overview
5
5
years of professional experience
Work History
Customer Service
Amazon
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
KIN Site Supervisor
Northeast Independent School District
01.2019 - 08.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Answer phone calls and respond appropriately to requests for information.
- Implement daily enrichment activities such as character development, math, science and health.
- Maintain confidentiality of information.
- Maintain relationships with school day staff and parents.
- Provide support to school day staff, parents, teachers and students.
Education
Bachelor of Science - Community Health Education
University of The Incarnate Word
San Antonio, TX05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Office
- Flexible & Adaptable
- Time Management & Organization
Timeline
Customer Service
Amazon
11.2022 - Current
KIN Site Supervisor
Northeast Independent School District
01.2019 - 08.2023
Bachelor of Science - Community Health Education
University of The Incarnate Word