Annalicia Savala
Davenport,IA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Also developed adequate problem-solving abilities in fast-paced service environment.
Overview
2
2
years of professional experience
Work History
Aisles Online Associate
Hy-Vee Inc.
05.2024 - Current
- Assisted customers with online purchases, improving user experience and satisfaction.
- Resolved customer inquiries through virtual platforms to ensure seamless service.
- Provided support for online transactions, enhancing efficiency for remote shoppers.
- Improved order accuracy by coordinating with fulfillment teams.
- Provided product information to guide customers in making informed online purchases.
Customer Service Representative
Hy-Vee Inc.
02.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Hy-Vee Inc.
06.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Davenport North High School
Davenport, IASkills
- Customer service
- Product knowledge
- Order processing
- Communication skills
- Time management
- Problem solving
- Team collaboration
- Computer proficiency
- Works well under pressure
Timeline
Aisles Online Associate
Hy-Vee Inc.
05.2024 - Current
Customer Service Representative
Hy-Vee Inc.
02.2024 - 05.2024
Cashier
Hy-Vee Inc.
06.2023 - 02.2024
High School Diploma -
Davenport North High School
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