Annaliese Norby
Maple Grove,MN
Summary
Detailed House Cleaner with three years of experience performing residential housecleaning. Highly skilled housekeeper for multiple clients weekly. Expertise in establishing high client satisfaction and ongoing business referrals.
Overview
6
6
years of professional experience
Work History
Self-Employed House Cleaner
Self-Employed
12.2020 - 12.2023
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Promoted and marketed my services via online channels and client referrals
- Specialized in custom consultation for deep cleaning services
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Minimized client concerns by consistently meeting or exceeding cleanliness standards set by homeowners.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Student Janitor
University Of Northwestern - St. Paul
01.2020 - 12.2020
- Enhanced cleanliness and safety of school premises by diligently performing daily janitorial tasks.
- Sanitized high-touch areas, reducing instances of illness by maintaining high standards of hygiene during COVID-19.
- Maintained a safe environment for students during extracurricular activities by assisting with setup, teardown, and cleanup for events.
- Increased efficiency in completing tasks through collaboration with fellow janitors on team projects or large-scale cleaning efforts.
Ice Cream Maker
Wonders
05.2018 - 01.2020
- Ensured customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Maintained a high level of quality control through regular equipment cleaning and maintenance checks.
Education
Some College (No Degree) - Intercultural Studies (Education Paused)
University of Northwestern - St. Paul
Saint Paul, MNSkills
- Customer Service
- Attention to Detail
- Time Management
- Client Relationship Management
- Residential Cleaning
- Safe Chemical Handling
- Deep Cleaning Expertise
- Client Satisfaction Reviews
References
References available upon request.
Timeline
Self-Employed House Cleaner
Self-Employed
12.2020 - 12.2023
Student Janitor
University Of Northwestern - St. Paul
01.2020 - 12.2020
Ice Cream Maker
Wonders
05.2018 - 01.2020
Some College (No Degree) - Intercultural Studies (Education Paused)
University of Northwestern - St. Paul