ANNALIESE SHOEMAKER
Fifth Third Bank
Leesburg,OH
8
years of professional experience
Results-oriented Financial Center Manager with leadership experience in banking and retail. Skilled in enhancing customer service and operational efficiency through effective communication and team coaching. Expertise in financial planning and relationship management, prioritizing tasks to improve customer experience and drive business success.
Work History
Financial Center Manager III
9 Months- Lead the financial center's day-to-day customer experience and team execution, keeping priorities organized in a fast-paced banking environment.
- Coached and supported employees in customer service, relationship building, and sales opportunities, enhancing individual performance towards goals.
- Reinforce phone responsiveness and service expectations to reduce missed customer opportunities and keep the team accountable to branch standards.
- Reinforced phone responsiveness and service expectations, holding team accountable to branch standards and minimizing missed customer opportunities.
- Chosen for Fifth Third Bank's BRIDGE program to support training for acquired Comerica branches in Michigan as part of a 2026 transition initiative.
Personal Banker II
2 Years 10 Months- Managed customer accounts, identified needs and business opportunities, and recommended tailored banking products and services to enhance customer satisfaction.
- Opened checking and savings accounts and facilitated mortgage applications by reviewing financial documentation and transactions to ensure compliance and accuracy.
- Educated customers on financial services and trained team members on effective referrals, service techniques, and sales strategies to improve overall performance.
Retail Store Manager
1 Year- Directed store organization, purchasing, inventory control, and employee performance to enhance operational execution.
- Trained team members on customer service and performance strategies, contributing to 150% increase in store sales through strategic promotional planning.
- Led team in achieving sales targets through effective coaching and performance management.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed training programs for new hires, improving onboarding efficiency and employee retention.
Assistant Retail Store Manager
3 Years- Trained and managed associates in customer service and sales techniques, enhancing team readiness for customer interactions and sales opportunities.
- Supported store standards and analyzed trends to coach personnel, improving knowledge and customer service effectiveness.
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Implemented inventory management procedures to reduce shrinkage and improve stock accuracy.
Education
Bachelor of Science - Communications
Graduated
BRIDGE Program
Selected 2026 participant
Skills
Financial Reporting
Account review
Operational Efficiency
Workflow coordination
Operations oversight
Phone & Customer Service
Customer Relation
Performance management
Multi-Tasking & Prioritization& Coaching
Team developmentt
Financial Reporting
Timeline
Financial Center Manager III
Fifth Third Bank
11.2025 - CurrentRead More
Personal Banker II
Fifth Third Bank
01.2023 - 11.2025Read More
Retail Store Manager
Prime Communications
01.2022 - 01.2023Read More
Assistant Retail Store Manager
Prime Communications
01.2019 - 01.2022Read More
Fifth Third Bank
BRIDGE Program
Read More
Franklin University
Bachelor of Science from Communications
Read More