Betsy Fannon
Fife Lake,MI
Summary
Accomplished Financial Center Manager with a proven track record at Fifth Third Bank, excelling in operations management and team development. Skilled in fostering long-lasting relationships and driving sales through strategic leadership and interpersonal communication.
Overview
23
23
years of professional experience
Work History
Financial Center Manager III
Fifth Third Bank
04.2018 - Current
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Built and lead high-performance team focused on achieving sales and service goals.
- Improved financial center performance by implementing effective sales strategies and staff training programs.
Financial Center Manager I
Fifth Third Bank
01.2017 - 03.2018
Personal Banker II
Fifth Third Bank
04.2014 - 01.2017
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Assistant Manager
Buckle
06.2001 - 03.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Education
Associate of Arts - Business Administration And Management
Baker College
Muskegon, MI04.2008
Skills
- Team coaching
- Operations Management
- Team Development
- Relationship Management
Timeline
Financial Center Manager III
Fifth Third Bank
04.2018 - Current
Financial Center Manager I
Fifth Third Bank
01.2017 - 03.2018
Personal Banker II
Fifth Third Bank
04.2014 - 01.2017
Assistant Manager
Buckle
06.2001 - 03.2013
Associate of Arts - Business Administration And Management
Baker College
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