Annaliese Trujillo
Franklin,TN
Summary
Experienced and motivated Office Support Specialist with a strong background in administrative operations, customer service, and sales. Recognized for exceptional reliability, adaptability, and professionalism in dynamic work environments. Skilled in streamlining processes, managing multiple priorities, and supporting cross-functional teams to ensure smooth operations and achieve organizational goals. Known for strong organizational abilities, effective communication skills, and a collaborative approach that fosters efficiency and team success.
Overview
6
6
years of professional experience
Work History
Property Specialist Admin
Marriott
Nashville, TN
03.2025 - Current
- Managed scheduling and calendar coordination for executives to optimize time management.
- Streamlined office procedures, enhancing operational efficiency and reducing administrative task completion time.
- Developed and maintained filing systems, ensuring easy access to documents and improved information retrieval.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Implemented filing systems that improved organization and reduced retrieval times.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Guest Services Associate
Aloft Hotel
Franklin, TN
07.2024 - Current
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Resolved guest complaints professionally, resulting in improved customer relations and repeat business.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Maintained accurate records of guest transactions, upholding strict confidentiality standards.
- Assisted in making sales for the property, taking group block information down for the sales team.
Private Dog Sitter
Petsitting With Sally
Franklin, TN
09.2023 - 07.2024
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
- Expanded client base through word-of-mouth referrals due to outstanding pet care services provided consistently over time.
- Provided overnight stays, giving clients peace of mind knowing their beloved pets were cared for around the clock.
- Assisted in coordinating playdates with other dogs when requested by owners, promoting socialization and exercise opportunities.
- Fulfilled special requests made by clients such as watering plants or retrieving mail during extended stays away from home.
- Developed strong relationships with clients by offering consistent communication regarding their pets'' well-being during sitting periods.
- Maintained cleanliness within clients'' homes during sitting periods, ensuring a tidy living space upon their return.
Guest Service Representative
Fairfield Inn Marriott
Franklin, TN
04.2022 - 05.2024
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Hostess
Party Fowl Nashville
Nashville, TN
01.2020 - 09.2021
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2021
Skills
- Hospitality services
- Issue resolution
- Guest engagement and assistance
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Documentation and recordkeeping
- Scheduling and calendar management
- Deadline oriented
- Meticulous attention to detail
Timeline
Property Specialist Admin
Marriott
03.2025 - Current
Guest Services Associate
Aloft Hotel
07.2024 - Current
Private Dog Sitter
Petsitting With Sally
09.2023 - 07.2024
Guest Service Representative
Fairfield Inn Marriott
04.2022 - 05.2024
Hostess
Party Fowl Nashville
01.2020 - 09.2021
High School Diploma -
Penn Foster Career School
Interests
- Digital Art and Animation
- Video Gaming
- Web Development and Design
- Historical Exploration
- Documenting and sharing travel experiences.
- Food Tourism
- Road Trips
- Interior Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate.
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Photography
- Reading
- DIY and Home Improvement
- I like working with my hands and fixing things.
- I enjoy helping others and giving back to the community.
- Personal Development and Self-Improvement