Dynamic professional with a proven track record in hospitality and coaching, exemplified by increased customer satisfaction at Cafe Blue and enhanced athlete performance at Champions Westlake and Moxie Gymnastics. Skilled in multitasking and customer service, adept at fostering positive relationships and achieving goals. Demonstrates strong problem-solving and hospitality service expertise, driving success in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Server
Cafe Blue
03.2022 - Current
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cultivated warm relationships with regular customers.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Johnny Carinos Country Italian
03.2021 - 06.2022
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Simply Pho House
03.2020 - 03.2021
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Competitive and Recreational Gymnastics Coach
Champions Westlake Gymnastics & Cheer
05.2019 - 04.2020
Improved athletes'' mental resilience through incorporating stress-reduction techniques into training sessions that were relevant both inside the gymnasium contextually relevant outside it as well.
Enhanced gymnasts'' flexibility and strength with targeted stretching exercises, reducing the risk of injury during practice and competitions.
Continuously updated personal coaching knowledge through attendance at industry conferences, workshops, and seminars, ensuring adherence to best practices in the ever-evolving field of gymnastics.
Increased athletes'' skill levels by implementing personalized training programs tailored to their individual strengths and weaknesses.
Managed practice schedules effectively, ensuring adequate time was devoted to each event while also allowing for necessary rest periods.
Developed strong relationships with athletes and their families, fostering open communication and trust between coach, gymnast, and parents.
Established a safe and supportive environment for gymnasts, prioritizing injury prevention through proper technique instruction and equipment maintenance.
Competitive and Recreational Gymnastics Coach
Moxie Gymnastics and Cheer
08.2015 - 03.2019
Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Collaborated with coaches, students, and administrators to run high-quality program.
Developed and implemented new drills and activities to increase student engagement and growth.
Offered constructive feedback to clients to help reach goals.
Assisted clients in setting and achieving personal and professional goals.
Utilized various coaching models and techniques to maximize client success.
Coordinated with other instructors and coaches to determine student advancement and progress.
Assessed student progress and provided feedback to improve technique and performance.
Developed lesson plans and routines for individual students to meet personal goals and abilities.
Education
High School Diploma -
Dripping Springs High School
Dripping Springs, TX
05-2019
Skills
Strong multitasking
Customer service
Data entry
Data management
Documentation skills
Multitasking and organization
Complex Problem-solving
Payment processing
Hospitality service expertise
HIPAA compliance
Medical terminology knowledge
Vital sign monitoring
Medical terminology
Direct patient care
Patient-focused care
Sales expertise
Certification
Basic Life Support (BLS) Certification - American Heart Association.
First Aid Certification - American Red Cross or American Heart Association.
Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
OSHA Certified
CPR/AED Certification
SafeSport Training Certificate – U.S Center for SafeSport.
ServSafe Food Handler's Certification
Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Languages
American Sign Language
Elementary
Timeline
Bartender/Server
Cafe Blue
03.2022 - Current
Server
Johnny Carinos Country Italian
03.2021 - 06.2022
Server
Simply Pho House
03.2020 - 03.2021
Competitive and Recreational Gymnastics Coach
Champions Westlake Gymnastics & Cheer
05.2019 - 04.2020
Competitive and Recreational Gymnastics Coach
Moxie Gymnastics and Cheer
08.2015 - 03.2019
Basic Life Support (BLS) Certification - American Heart Association.
First Aid Certification - American Red Cross or American Heart Association.
Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
OSHA Certified
CPR/AED Certification
SafeSport Training Certificate – U.S Center for SafeSport.
ServSafe Food Handler's Certification
Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.