Annalisa Bueler

Operator Services Representative from 3/17 until 12/18

• Perform technical support for clients on wide range of company products.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provide answers to customers questions about products and services
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Maintained a high quality of service per company requirements during each call

• Delivered new employee training sessions via virtual classroom
• Managed all exempt employee coaching, training and performance improvement actions.
• Performed call quality assurance responsibilities for newly hired employees and delivered feedback.
• Mentor Support and Coaching during new hire nesting time
• Provided customer support on multiple products and devices on platforms iOS & Mac OS
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

• Accepted assignments in various styles & locations on short notice
• Photographed high-quality images for both print and Internet distribution
• Edited, toned, captioned and uploaded photographs for news publications.
• Directed guests to photo port location to view and purchase pictures.
• Established and maintained productive, professional working relationships.

• Responded to customer requests for products, services and company information.
• Performed data entry to record call notes, suggestions and questions.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Conferred with customers about manufacturer rebates and set expectations
• Processed sales orders for store pickup

• Learned every menu preparation and numerous drinks and meals to meet all customer needs.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Controlled line and crowd with quick, efficient service.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Sales Representative from 1/2008 to 11/2008

• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Traveled to various locations across the US for presentations and sales events in the industry
• Answered customer questions regarding merchandise and pricing.
• Prepared international shipments for wholesale vendors
• Processed orders both virtually and over the phone
• Accounts Receivable duties such as mailing past due invoices and processing late fees.
• End of day sales and credit card processing for all orders placed throughout the day
• Maintain and organize sales records and faxes

Cocktail Waitress from 3/2007 to 9/2007

• Managed teams of 7-12 during each floor shift
• Train new hires in a classroom environment on our menu as well as service requirements.
• Assisted in alcohol and food service training and certification for new hires to set expectations on test requirements.
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
• Assisted with various banquet food stations, set up and service to multiple dining areas.
• Collected credit card, cash and gift certificate payments
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Hostess, Cashier, Pie Preparation from 9/2002 to 9/2003

Multiple Locations: San Jose, Hayward & Morgan Hill, CA

• Held various job titles throughout my career with Marie Callender's: Cashier, To-Go Service, Food Prop, Waitress, Training and Shift Lead.
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assisted cashiers with processing customer payments and documenting orders.
• Set up advertising signs and displays on shelves, counters and tables.

• Managed customer relations and customer service through daily communication and interaction.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements.
• Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
• Kept reception area clean and neat to give visitors positive first impression.
• Documented shipping information for each order and tracked packages when necessary.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Web Design In the summer of 2001, I signed up for a mentorship work program my high school offered through the City of San Jose.

• For 3 months, I was an employee of the state and worked with my employer for a charity program to help underprivileged children learn to work in an administrative field.
• I also helped develop their webpage and set up a contact list with mentors throughout the Silicon Valley.