Annalisa Haubois
Allentown,PA
Summary
Dynamic professional with a proven track record in hospitality and resident care, notably at Phoebe Nursing Home and American Cruise Lines. Expert in enhancing customer satisfaction and streamlining event coordination, blending exceptional customer service with program development skills. Demonstrates a unique ability to multitask and solve problems, ensuring high-quality guest experiences and improved operational efficiency. Motivated ,engaging personality, and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
American Cruise Lines
03.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Activities Coordinator
Phoebe Nursing Home
02.2022 - 01.2023
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Developed strong relationships with community partners, expanding available resources for program offerings.
- Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
Dining Associate
Phoebe Nursing Home
01.2021 - 02.2022
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Collaborated with fellow team members to create a seamless dining experience for guests.
Education
Business Management/ Forensic Psychology
Northampton Community College
Bethlehem, PAWilliam Allen Highschool
Allentown, PA2023
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Food safety practices
- Allergy awareness
- Wine service
- Server training
- Liquor, wine, and food service
- Effective customer upselling
- Positive and professional
- Resident support
- Activities documentation
- Team building
- Program Development
- Facility Management
- Problem-solving abilities
- Multitasking
- Customer Service
- Reliability
- Crowd Control
- Hospitality
- Professionalism
- Public Speaking
Timeline
Server
American Cruise Lines
03.2024 - 11.2024
Activities Coordinator
Phoebe Nursing Home
02.2022 - 01.2023
Dining Associate
Phoebe Nursing Home
01.2021 - 02.2022
Business Management/ Forensic Psychology
Northampton Community College
William Allen Highschool